Call Centre Skills Certification
Call Centre Skills Certification
IBIS Consultancy Limited
Summary
- Completion Certification - Free
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Overview
Call Centre Skills
Learning about call centre skills is vital for anybody looking to begin or further their career in the vibrant call centre industry – it is also important information for employers of call centre agents to ensure they choose the right staff!
From the personal traits such as teachability and empathy, to the technical skills such as computer literacy and communication skills you need to land the call centre job of your dreams, this course covers everything you need to know about call centre skills!
Certificates
Completion Certification
Digital certificate - Included
Description
What you will learn
You Will Learn:
- The personal traits you need to land the call centre job of your dreams
- Vital categories of knowledge to help you during your interview and call centre career
- How to ensure that call centre candidates have what it takes to perform their job
- How to further your call centre career by improving your knowledge and personal traits
Benefits of this course
Benefits of Taking This Course:
- You will land the call centre job of your dreams
- You will improve your chances of being promoted and rising through the ranks
- You will increase productivity and profit by employing the best candidates
- You will avoid uncomfortable interviews and the disappointment of not being selected
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.