Skip to content
18

Care training courses Cpd in Warwickshire

Sort by :

Find courses near

Search results

  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    ...14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed Advanced Selling Skills (2 day course) - Benefits The ability to identify your strengths and weaknesses Understand why customers don't buy How and when …
    £870

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Popular
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Birmingham
    • 1 day · Part-time
    • 6 CPD points
    ...Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls …
    £468

  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Skills - Benefits Understanding why customers don't buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving qualification The ability to handle objections and achieving excellent customer care …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This Outgoing …
    £516

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...Introduction - What Do We Hate about Being Customers? 10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call …
    £516

  • Customer Satisfaction as a Selling Tool

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care …
    £516

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both Groups …
    £516

  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions. The course provides an overview of essential customer care skills and how the …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent Customer Care - Incoming Calls Leeds 09:30 - 10:00 Coffee …
    £516

  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...say 'No' and retain Customer Satisfaction London How to say 'No' and retain Customer Satisfaction Manchester How to say 'No' and retain Customer Satisfaction Nottingham How to say 'No' and retain Customer Satisfaction Birmingham How to say 'No' and retain Customer Satisfaction Bristol …
    £516

  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them …
    £516

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 16 enquiries
    • Classroom - Birmingham
    • Part-time
    • 3 CPD points
    • Tutor support
    ...Trainer makes outgoing calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer Care (Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed Masterclass in Handling Incoming Telephone Calls …
    £220

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...own good, bad and ugly experiences of customer care when they were the customer.) 10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for.) 11:15 - 12:00 Competitive …
    £516

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Birmingham
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consistent quality of service Win and retain your customers’ confidence and trust This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard …
    £354

  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom - Birmingham
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ...CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies …
    £245

We've expanded your location to show the next most applicable results.

  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom - Lydney
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    ...Good Practice on Outdoor First Aid at Band 3. The contents of this course will cover primary and secondary care and are adapted to the outdoor world where the emergency services may be harder to access. All our first aid courses fully meet the UK and European Resuscitation Council Guidelines …
    £165

  • Person Centred Care Planning

    Learning Connect
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...tools The importance of the role of everyday rituals and routines The Care planning cycle Keeping the service user central Existing care services The purpose of the family Reaching an agreement Person Centred Care Planning in practice thereby Implementing and evaluating. Where Can I …
    £150

  • Safeguarding Adults at Risk

    Learning Connect
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...of the Care Act 2014 observe in practice Explore the delicate balance between safety and choice and controls for individuals Understand the law governing information-sharing. This safeguarding adult at risk course is ideal for individuals who are new to working within a care home, …
    £150

  • Care Act Principles and Duties

    Learning Connect
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...principle and duties of the Care Act 2014 and information of the way to practice them in reality. Who should attend The body of workers working in social care, health, housing, children's services, voluntary organisations, organisations providing care and support, local authorities …
    £150

  • In-house First Aid at work course

    Learning Connect
    • Classroom - Southall
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...allow the first aiders to fully understand and prepare for the time of accidents that may happen at work. Verbal Communication and casualty care Looking after yourself and the casualty Treatment of minor bleeding and minor burns Treatment of an unresponsive casualty Priorities of first …
    £35

  • Care Act Principle and Duties - INHOUSE COURSE

    Learning Connect
    • Classroom - Southall
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...principle and duties of the Care Act 2014 and information of the way to practice them in reality. Understanding of the vital content principles, and duties- of the Care Act 2014 Gain a precise knowledge of the differences in methods, criteria and approach that the Care Act 2014 brings Understand …
    £35

  • Face to Face (In-house) Medication Administration Training

    Learning Connect
    • Classroom - Southall
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Great service
    ...is ideal for staff who are responsible for the handling, administrating and disposal of medication within caring environment and surroundings. Whether that be nurses, carers or community support workers. We can bespoke this course to your exact company needs, requirements and documentation …
    £250
Sort by :

FAQs

Reed Courses advertises a large variety of Care courses which are delivered by a range of learning providers. The Care courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Care course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free Care courses, Reed Courses also has plenty of paid for online Care courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Care courses. Alternatively you'll be able to enrol on an online Care course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Care course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Care courses from a variety of learning providers.
View all