Certificate in Handling Workplace Violence - Online CPD Accredited Training Course

Certificate in Handling Workplace Violence - Online CPD Accredited Training Course

Workplace harassment is illegal and destructive to any organisation. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

In order to prevent workplace violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This e-learning course will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.

Course objectives

The objectives of this workplace violence online course are to:

• Define workplace harassment.
• Understand bullies and how to avoid hiring them.
• Create a risk assessment and understand how to handle violence.
• Recognize social and business responsibility.
• Develop relevant policies and procedures.
• Learn how to investigate complaints.

What’s covered in this course?

This online workplace violence course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Workplace harassment?

• How to Identify
• Costs to your business

Module Three: Identifying The Bully

• Abusive Workplace Behaviors
• Bullying and Personality Disorders
• Narcissism

Module Four: How to Handle Workplace Violence

• Types of Behavior
• Target the Behavior, Not the Person
• Implement an Action Plan

Module Five: Risk Assessment (I)

• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Module Six: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review

Module Seven: Being the Victim

• What Is Not Considered Bullying
• Steps to take

Module Eight: Checklist for Employers

• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures

Module Nine: Interview Process

• Identify a Bully in the Interview Process
• Warning Signs
• Role Play
• Case Study

Module Ten: Investigation Process

• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation process

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is workplace violence?

"Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers and visitors"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available

Certificate in Handling Workplace Violence - Online CPD Accredited Training Course

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Access to desktop, laptop, tablet or smartphone device.

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements

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