Certificate in Interpersonal Skills - Online CPD Accredited Training Course

Certificate in Interpersonal Skills - Online CPD Accredited Training Course

We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways of creating a powerful introduction, remembering names, and managing situations when you have forgotten someone’s name.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

This comprehensive interpersonal skills e-learning course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Course objectives

The objectives of this interpersonal skills online course are to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions.

What’s covered in this course?

This online interpersonal skills course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Three: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Four: Making Small Talk and Moving Beyond

• The Four Levels of Conversation

Module Five: Moving the Conversation Along

• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Module Six: Remembering Names

• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh…I’ve Forgotten Your Name

Module Seven: Influencing Skills

• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up

Module Eight: Bringing People to Your Side

• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Module Nine: Sharing Your Opinion

• Using I-Messages
• Disagreeing Constructively
• Building Consensus

Module Ten: Negotiation Basics

• Preparation
• Opening
• Bargaining
• Closing

Module Eleven: Making An Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What are interpersonal skills?

"A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways"

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available

Certificate in Interpersonal Skills - Online CPD Accredited Training Course

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Access to desktop, laptop, tablet or smartphone device.

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements