Certificate in Receptionist Training: Level 1 & 2

Why Study This Certificate in Receptionist Training Diploma?

• Globally, receptionist positions are projected to have a growth rate of 7% from 2020 to 2030.
• The median salary for a receptionist in the UK is around £20,000 per year.
• Receptionist skills are valuable across various industries, from healthcare and education to finance and technology.
• Completing a receptionist course can equip you with sought-after skills like scheduling, communication, and software proficiency.

Learning Outcomes:

• Develop a comprehensive understanding of the fundamental responsibilities and professional standards expected of a Receptionist.
• Gain proficiency in providing exceptional customer service as a Receptionist, managing complaints, and building lasting customer relationships.
• Learn to manage key administrative tasks such as document handling, mail services, and inventory management effectively as a Receptionist.
• Master scheduling and appointment setting, optimizing front office efficiency as a Receptionist.
• Enhance business correspondence skills, including writing emails and letters effectively as a Receptionist.

CPDQE Accreditation

This Certificate in Receptionist Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Dual Certificates

After completing this Certificate in Receptionist Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.

Accredited Certificate on Receptionist Course from SkillArts

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Introduction to the Receptionist Role 11:00

  • 1: Receptionist: Introduction to the Receptionist Role 11:00

• Communication Skills 11:00

  • 2: Receptionist: Communication Skills 11:00

• Customer Service Skills 12:00

  • 3: Receptionist: Customer Service Skills 12:00

• Office Administration 09:00

  • 4: Receptionist: Office Administration 09:00

• Front Desk Management 10:00

  • 5: Receptionist: Front Desk Management 10:00

• Scheduling and Time Management 10:00

  • 6: Receptionist: Scheduling and Time Management 10:00

• Business Etiquette and Ethics 09:00

  • 7: Receptionist: Business Etiquette and Ethics 09:00

• Travel and Event Management 10:00

  • 8: Receptionist: Travel and Event Management 10:00

• Business Correspondence 10:00

  • 9: Receptionist: Business Correspondence 10:00

• Professional Development 11:00

  • 10: Receptionist: Professional Development 11:00

Certificate in Receptionist Training Syllabus

Introduction to the Receptionist Role

• Delve into the role and responsibilities of a Receptionist, emphasizing professional demeanor and the impact on company image.

Communication Skills

• Master Receptionist-specific communication techniques, including effective telephone skills and handling challenging interactions at the reception.

Customer Service Skills

• Learn essential customer service skills from a Receptionist’s perspective, including managing complaints and handling difficult visitors.

Office Administration

• Gain insights into the administrative responsibilities critical to a Receptionist, ensuring the smooth operation of front desk activities.

Front Desk Management

• Understand the Receptionist’s pivotal role in front desk operations, encompassing general facility management and visitor reception.

Scheduling and Time Management

• Acquire skills in managing schedules and appointments efficiently, a key competency for a Receptionist in any business setting.

Business Etiquette and Ethics

• Explore the principles of business etiquette and ethics through the lens of a Receptionist, focusing on professional conduct and confidentiality.

Travel and Event Management

• Develop the Receptionist’s capabilities in organizing travel and managing events, enhancing the role's importance as an organizational facilitator.

Business Correspondence

• Enhance your skills in professional business writing crucial for a Receptionist, ensuring clear and effective communication.

Professional Development

• Focus on personal growth and stress management tailored for a Receptionist, exploring continuous learning and career progression opportunities.

• Receptionist
• Admin Support
• Executive Personal Assistant
• HR Assistant
• Medical Receptionist
• Office Admin & Receptionist

This course will pave the way for higher study in the field of Receptionist. You can enrol on higher level Receptionist courses, such as:

• Level 3 Certificate in Receptionist
• Level 4 Certificate in Receptionist
• Level 5 Certificate in Receptionist
• Level 3 Diploma in Receptionist
• Level 4 Diploma in Receptionist
• Level 5 Diploma in Receptionist
• Level 3 Receptionist and Customer Service
• Level 3 Diploma in Office Administration and Reception Skills
• Level 3 Diploma in Office Administration
• Level 3 Diploma in Receptionist and Administrative Skills
• Level 3 Diploma in Receptionist Skills

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