Certificate in Workplace Diversity - Online CPD Accredited Training Course

Certificate in Workplace Diversity - Online CPD Accredited Training Course

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

This workplace diversity e-learning course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Course objectives

The objectives of this workplace diversity online course are to:

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

What’s covered in this course?

This online workplace diversity course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Module Three: Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding What This Means

Module Four: Breaking Down the Barriers

• Changing Your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Module Five: Verbal Communication Skills

• Listening and Hearing: They Aren"t the Same Thing
• Asking Questions
• Communicating with Power

Module Six: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It"s Not What You Say, It"s How You Say It

Module Seven: Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

• Identifying if You Have Been Discriminated Against
• Methods of Reprisal
• Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

• What To Do If You"re Involved In A Complaint
• Understanding Your Role
• Creating a Support System

Module Ten: Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Module Eleven: Dealing with Diversity Complaints as an Organization

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is workplace diversity?

"Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and much more"Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available

Certificate in Workplace Diversity - Online CPD Accredited Training Course

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Access to desktop, laptop, tablet or smartphone device.

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements

Currently there are no Q&As for this course. Be the first to ask a question.