Civility in the Workplace – Online Course – CPD Accredited
Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
Mandatory Training Group
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Civility in the Workplace – Online Course – CPD Accredited.
Welcome to The Mandatory Training Group's online Civility in the Workplace training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
While a training course on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it is losing out on fundamental social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
Civility in the Workplace – Online Course – CPD Accredited.
Study method – Online, self-paced
Estimated duration (Verifiable CPD hours) – 4 hours
Course format – Online (24/7 access)
Entry requirements – no prerequisites required
Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification – Downloadable CPD certificate
Cost(s) of assessment and certification – Assessment and certification costs included in the course price
Course accreditation – CPD Certification Service (CPDUK)
Course access – Part-time (1-year access)
Civility in the Workplace – Online Course – CPD Accredited.
CPD
Course media
Resources
- Civility in the Workplace - Online Training Course - The Mandatory Training Group UK - - download
Description
Course content
This online Civility in the Workplace training course includes the following:
- Module One: Getting Started
- Module Two: Introduction
- Module Three: Effective Work Etiquette
- Module Four: Costs and Rewards
- Module Five: Conflict Resolution
- Module Six: Getting to the Cause
- Module Seven: Communication
- Module Eight: Negotiation
- Module Nine: Identifying Your Need
- Module Ten: Writing a Civility Policy
- Module Eleven: Implementing the Policy
- Module Twelve: Wrapping Up
Course aims
To address the growing problem of incivility in the work setting, this online Civility in the Workplace training course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practise civil behaviour, as well as different ways organisations can systematise civility in the workplace will also be discussed. The benefits of civility in the workplace are countless and will pay off immensely in every aspect of your job.
Learning outcomes
The learning outcomes of this online Civility in the Workplace training course are to:
- Define civility, understand its causes, and enumerate at least three of its behavioural indicators
- Understand the costs of incivility, as well as the rewards of civility, within the workplace
- Learn practical ways of practising workplace etiquette
- Learn the basic styles of conflict resolution
- Learn skills in diagnosing the causes of uncivil behaviour
- Understand the role of forgiveness and conflict resolution
- Understand the different elements of effective communication
- Learn facilitative communication skills such as listening and appreciative inquiry
- Learn specific interventions that can be utilised when there’s conflict within the workplace
- Learn a recommended procedure for systematising civil behaviour within the workplace.
Civility in the Workplace – Online Course – CPD Accredited.
Who is this course for?
This online Civility in the Workplace training course is suitable for those who want to improve their professional business cultural sensitivity and diversity awareness.
Civility in the Workplace – Online Course – CPD Accredited.
Requirements
Learn anywhere, anytime on any device
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Civility in the Workplace – Online Course – CPD Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Civility in the Workplace – Online Course – CPD Accredited.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
