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Classroom Customer OR Services Cpd courses

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  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom
    • Part-time
    • 11 CPD points
    ...14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed Advanced Selling Skills (2 day course) - Benefits The ability to identify your strengths and weaknesses Understand why customers don't buy How and when …
    £870

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both …
    £516

  • Microsoft Excel Introduction with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 314 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    This intensive 1 day, hands-on Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, manipulate, a …
    £237.60

  • Operational Excellence

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • 19 enquiries
    • Classroom
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    ...Standards Total Quality Management (TQM) TQM Tools The Role of Inspection TQM and Service SPC (Statistical Process Control) Process Strategy Four Process Strategies Process Analysis and Design Service Process Design Equipments and Technology Selection Production Technology Process …
    £4,320

  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ...CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies …
    £245

  • Marketing Essentials

    Pitman Training Essex and Suffolk
    Classroom based workshop with study materials and tutor support included.
    • Classroom
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...how to research a product for marketing purposes; how to carry out market research; qualitative and quantitative research; questionnaires; customer profiles. Topic Two: How websites are designed to market the company and the product; working with search engines; using keywords to increase …
    £359

  • Communication Skills for IT Specialists

    Pitman Training Essex and Suffolk
    Online course with study materials, tutor support and final exam included.
    • Classroom
    • 12 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    ...IT field. This course consists of nine modules: 1. Proven Techniques for Technical Communication 2. Communicating Effectively with Customers 3. Making an Impact with Non-Verbal Communication 4. Communicating with Confidence 5. Trust Building through Effective Communication …
    £359

  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customer\'s motivation Overcoming customers' objections to the price Individual sales issues discussed and resolved …
    £516

  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516

  • Introduction to Quality Management

    Practical Training for Professionals
    • 10 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...measuring performance; listening to the customer; benchmarking) 15:00 - 15:15 Tea 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance) …
    £576

  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Skills - Benefits Understanding why customers don't buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving qualification The ability to handle objections and achieving excellent customer care …
    £516

  • Winning More Business in the Final Meeting (2 day course)

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 11 CPD points
    • Tutor support
    ...prepare to be one of their colleagues customers i.e. identify difficult questions and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). …
    £960

  • Leadership and Management

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 136 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Would you like a more motivated team that achieves higher levels of performance and productivity? Would you like to build the morale of your team and inspire them to be the best they can be? Are you looking to improve your knowledge on how to delegate effectively, hold difficult …
    £780

  • Microsoft Excel Advanced with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 169 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    This intensive 1 day, hands-on course Microsoft Excel Pro course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will automate some common Microsoft Excel tasks, apply advanced analysis techniques to more complex data sets, t …
    £237.60

  • Costing and Pricing - Finance for non-Financial Managers

    Pitman Training Essex and Suffolk
    Online course with study materials and tutor support included.
    • Classroom
    • 6 hours · Part-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...market and sell products, defining direct costs and indirect costs, recovering costs. Topic Two: Examples of a service business, identifying overheads of a typical service business, calculating a suitable hourly rate, defining fixed costs, variable costs and semi-variable costs, understanding …
    £299

  • Winning Ways to Close a Deal - Half Day (pm)

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 3 CPD points
    • Tutor support
    ...involved in sales wants to be seen as professional and sometimes this leads to salespeople not being assertive enough with their potential customers and in some cases being too assertive! This half-day course guides you to the best ways to ask for the business without losing professionalism …
    £220

  • Medical Secretary - Audio Transcription

    Pitman Training Essex and Suffolk
    Classroom based course with study materials, tutor support, exam and certification included
    • 23 enquiries
    • Classroom
    • 10 hours · Part-time or full-time
    • 10 CPD points
    • Tutor support
    ...consultant gastro-enterologists, consultant dermatologists, senior and surgical registrars, chief executives and GPs and to health care services. Unlike some Medical Audio Transcription courses, this is designed to be flexible, timetabled whenever you choose. Like all our students …
    £359

  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused objectives. 10.30-11.15: Leadership models. What can we learn from them and how to apply them to our business. Motivation the …
    £576

  • Negotiation Skills for Buyers

    Practical Training for Professionals
    • 14 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This course helps buyers negotiate better with suppliers and internal customers. The basics of negotiation is covered and tailored to that of the needs of buyers. CPD Value 5.5 Hours Course Locations Negotiation Skills for Buyers London Negotiation Skills for …
    £516

  • Tracheostomy- Adults

    EF Training and Consultancy
    • 70 enquiries
    • Classroom
    • 7 hours · Full-time
    • 7 CPD points
    ...reasons for tracheostomy and the care and management of a tracheostomy. This course is vital for any candidate who comes into contact with service users who have a tracheostomy. All the Trainers still work within the field. It is a classroom based course with practical elements. A min …
    £130

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day Excel VBA programming course is part of 3 days, hands-on fully Accredited by CPD course. It introduces advanced Excel users to the process of writing and editing Macros in Excel. No prior programming experience is required. You will learn how to Recor …
    £248

  • Microsoft Excel VBA Pro (3 Days) & CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • Classroom
    • 3 days · Full-time
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    This intensive 3 days, hands-on Microsoft Excel VBA programming course is fully Accredited by CPD and helps you to gain comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels of Excel. It introduces users t …
    £658

  • Microsoft Excel Introduction with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • 10 enquiries
    • Classroom
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, m …
    £198

  • Microsoft Excel Intermediate with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • 10 enquiries
    • Classroom
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Intermediate course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will learn a lot of things about Excel, including how to create advanced formulas and organise yo …
    £198

  • Microsoft Excel Advanced with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Advanced course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, tr …
    £198
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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