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231

Classroom Customer OR Services Cpd or Regulated qualification courses

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  • SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course

    Russbridge Academy
    Approved Qualification | Become a SIA Trainer | Fast Track Result and Certificate
    • Classroom
    • Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    Great service
    ...words, phrases and body language Demonstrate skills to stay calm and manage angry customer behaviour Key Content Includes: Background to Conflict Triggers to aggressive behaviour Understanding customers’ needs when they are angry Stages of conflict escalation How our safety can be compromised …
    £430

  • Level 2 Certificate in Gym Instructing (Full-Time)

    LA Training
    Classroom based course with study materials, tutor support and assessments incuded
    • Classroom
    • 6 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...core stability – the nervous and energy systems and their relation to exercise Principles of working in the gym environment, including customer service and how to maintain health, safety and welfare How to conduct consultations and promote the health benefits of physical activity How …
    £650

  • Highfield Level 2 Award in Food Safety

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Tutor support
    ...understanding of how to control common food safety risks. As a result, they will gain confidence and expertise to deliver quality food to your customers. Understanding food safety law and regulations. The role of enforcement officers and local authority powers. Possible consequences of non-compliance …
    £134.40

  • Enhancing the Visitors Experience

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...the visitor can have an outstanding customer experience. The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. During the day you will enhance your understanding of the needs of visitors to the organisation …
    £516

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Introduction - What Do We Hate about Being Customers? 10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call …
    £516

  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...11:00 - 11:15 Coffee 11:15 - 11:45 Identifying Customer Types 11:45 - 12:15 Customer Types - Behaviour 12:15 - 13:00 Strategies for Dealing with the Different Customer Types 13:00 - 13:45 Lunch 13:45 - 14:30 Why Does a Customer Complain? 14:30 - 15:00 Dealing with Complaints …
    £516

  • Basic Life Support - Level 2 (CSTF Refresher) - London

    Mandatory Training Group
    £39.99 per person inclusive of VAT
    • Classroom
    • 2 hours · Full-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    Great service
    ...accredited by the CPD Certification Service. This certification contributes 3 hours towards CPD/CME/CNE requirements. Participants will receive a CPD certificate that fulfils the standards required by HealthTrust Europe (HTE), Crown Commercial Services (CCS), and the NHS Collaborative …
    £39.99

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation …
    £516

  • Level 3 Award in First Response Emergency Care (FREC3)

    CR Training Solutions (Scotland) Limited
    Classroom based course with study materials, tutor support and final exam included
    • Classroom
    • 5 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    Popular
    ...is a regulated and nationally recognised pre-hospital care qualification is ideal for those seeking a career in the emergency services, ambulance service, the event and security medical sector or those who work in high-risk workplaces. Over a 5 day period, learners will gain the knowledge …
    £477

  • Microsoft Excel Introduction with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 318 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    This intensive 1 day, hands-on Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, manipulate, a …
    £237.60

  • Tracheostomy- Adults

    EF Training and Consultancy
    • 74 enquiries
    • Classroom
    • 7 hours · Full-time
    • 7 CPD points
    ...reasons for tracheostomy and the care and management of a tracheostomy. This course is vital for any candidate who comes into contact with service users who have a tracheostomy. All the Trainers still work within the field. It is a classroom based course with practical elements. A min …
    £130

  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom
    • Part-time
    • 11 CPD points
    ...14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed Advanced Selling Skills (2 day course) - Benefits The ability to identify your strengths and weaknesses Understand why customers don't buy How and when …
    £870

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both …
    £516

  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ...CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies …
    £245

  • Credit Control Masterclass

    Practical Training for Professionals
    • 90 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time. This finance training course is available throughout the UK. CPD Value 5.5 Hours …
    £576

  • Classroom NVQ Level 3 Assessing (CAVA)

    Train Aid Ltd
    3 Day classroom based course with study materials, and full tutor support.
    • 432 enquiries
    • Classroom
    • 3 days · Part-time
    • Regulated qualification
    • Tutor support
    ...observation of one of the practice assessments. This can be completed by a qualified assessor within your workplace, or Train Aid can provide this service for an additional fee of £60. The level 3 assessing course is designed for anyone who carries out assessments on-site and in the classroom …
    £594

  • Introduction to Quality Management

    Practical Training for Professionals
    • 10 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...measuring performance; listening to the customer; benchmarking) 15:00 - 15:15 Tea 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance) …
    £576

  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516

  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Skills - Benefits Understanding why customers don't buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving qualification The ability to handle objections and achieving excellent customer care …
    £516

  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customer\'s motivation Overcoming customers' objections to the price Individual sales issues discussed and resolved …
    £516

  • Winning More Business in the Final Meeting (2 day course)

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 11 CPD points
    • Tutor support
    ...prepare to be one of their colleagues customers i.e. identify difficult questions and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). …
    £960

  • Marketing Essentials

    Pitman Training Essex and Suffolk
    Classroom based workshop with study materials and tutor support included.
    • Classroom
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...how to research a product for marketing purposes; how to carry out market research; qualitative and quantitative research; questionnaires; customer profiles. Topic Two: How websites are designed to market the company and the product; working with search engines; using keywords to increase …
    £359

  • Communication Skills for IT Specialists

    Pitman Training Essex and Suffolk
    Online course with study materials, tutor support and final exam included.
    • Classroom
    • 12 hours · Part-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    ...IT field. This course consists of nine modules: 1. Proven Techniques for Technical Communication 2. Communicating Effectively with Customers 3. Making an Impact with Non-Verbal Communication 4. Communicating with Confidence 5. Trust Building through Effective Communication …
    £359

  • Leadership and Management

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 138 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Would you like a more motivated team that achieves higher levels of performance and productivity? Would you like to build the morale of your team and inspire them to be the best they can be? Are you looking to improve your knowledge on how to delegate effectively, hold difficult …
    £780

  • A-Z of Credit Control

    London Training For Excellence
    Classroom based course with study materials, lecturer support and CPD Hours included
    • 17 enquiries
    • Classroom
    • 5 days · Full-time
    • 20 CPD points
    • Tutor support
    ...forms – get the right information Assessing the credit worthiness of customers Gathering information to assess credit risk Assessment of ability to pay and on-going monitoring of credit customers Checking customer accounts to assess business viability Checking credit reports Review …
    £4,320
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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