SIA Trainer Level 3 Award in the Delivery of Conflict Management Training Course
Russbridge Academy
Approved Qualification | Become a SIA Trainer | Fast Track Result and Certificate
- Classroom
- Part-time
- Regulated qualification
- Exam(s) included
- Tutor support
Great service
...words, phrases and body language Demonstrate skills to stay calm and manage angry customer behaviour Key Content Includes: Background to Conflict Triggers to aggressive behaviour Understanding customers’ needs when they are angry Stages of conflict escalation How our safety can be compromised
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