Closing Incoming Calls Effectively
Practical Training for Professionals
Summary
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Location & dates
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
150 Minories
City of London
London
EC3N1LS
United Kingdom
Overview
Closing Incoming Calls Effectively - Overview
This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.
This Closing Incoming Calls Effectively course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Closing Incoming Calls Effectively London
Closing Incoming Calls Effectively Manchester
Closing Incoming Calls Effectively Nottingham
Closing Incoming Calls Effectively Birmingham
Closing Incoming Calls Effectively Bristol
Closing Incoming Calls Effectively Edinburgh
Closing Incoming Calls Effectively Leeds
CPD
Description
Closing Incoming Calls Effectively - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?
10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
11:15 - 11:30 Coffee Break
11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)
13:00 - 14:00 Lunch Break.
14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)
15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)
16:30 - 16:45 Summary & Action Plans Agreed
Closing Incoming Calls Effectively - Benefits
- 20+ types of closing strategies
- Greater confidence in handling objections positively
- Understanding the customer\'s motivation
- Overcoming customers' objections to the price
- Individual sales issues discussed and resolved
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.