Coaching and Mentoring

Level 5 Diploma in Coaching and Mentoring - 100 CPD Points

Coaching and Mentoring focus on better coaching your employees to higher performance. Coaching and Mentoring are both effective approaches to developing employees. Coaching and Mentoring is a process of relationship building and setting goals. Your coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting. Both of these approaches are used by employers to enhance their employees' skills, knowledge, and performance around specific skills and goals.

Coaching and Mentoring are designed by considering the need of most employers. The course starts with implementing Bloom's Taxonomy to understand the learning needs of adults. The course will progress to the basics of Coaching and Mentoring and the specific skills that a coach or mentor may require, including delivering constructive criticism, conducting employee reviews, and appreciative inquiry. In addition, some modules include the skill that a mentor may need to develop in their mentees. These include assertiveness, self-confidence, civility in the workplace and corporate behaviours. Learners who want to enrol for a level 7 diploma in coaching and mentoring or a level 7 award in coaching and mentoring should take this level 5 diploma in coaching and mentoring. Learners who are enrolled for the level 3 award in coaching and mentoring or want to take the level 3 award in coaching and mentoring are advised to take this Level 5 Diploma in Coaching and Mentoring because this Coaching and Mentoring diploma is more comprehensive and detailed as compared to any other Coaching and Mentoring course.

Certificate of completion

Digital certificate - £42

Certificate of completion

Hard copy certificate - £65

Course Outline

To achieve a Coaching and Mentoring Training Certificate, the learner must have completed mandatory modules with ILC.

Modules Outline

Module 1 - Adult Learning – Mental Skills

• Understand Bloom’s Taxonomy
• Explain the cognitive domain
• Explore the two cognitive domains
• Explain types of knowledge
• Identify training in the cognitive domain

Module 2 - Adult Learning – Physical Skills

• Understand Bloom’s Taxonomy
• Explain the psychomotor domain
• Explore the different psychomotor taxonomies
• Explain ways to implement training in the psychomotor domain
• Identify psychomotor activities

Module 3 - Coaching & Mentoring

• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary to define the current state or reality of your employee’s situation.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcome common obstacles.
• Identify when the coaching is at an end and transition your employee to other growth opportunities.
• Identify the difference between mentoring and coaching.

Module 4 - Being a Likeable Boss

• Understand how to develop leadership qualities
• Know how to delegate effectively
• Choose inspirational and engaging tasks for yourself and others
• Use wisdom and understanding to lead others
• Identify the roles of your team
• Learn how to trust others and earn their trust.

Module 5 - Conducting Employee Review

• Understand the process of conducting a review.
• Determine the categories for a review.
• Know the mistakes managers make during a review.
• Understand the concept of performance pay.
• Know how to tie employee compensation to firm-wide returns.
• Know the value of employee communication.
• Gauge employees’ happiness.

Module 6 - Appreciative Inquiry

• Know the meaning of appreciative inquiry
• Think in positive terms and avoid thinking negatively
• Encourage others to think positively
• Recognize positive attributes in people
• Create positive imagery
• Manage and guide employees in a positive environment

Module 7 - Delivering Constructive Criticism

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognise the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Module 8 - Assertiveness and self-confidence

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking and how one can overcome negative thoughts
• Explain the difference between listening and hearing.
• Define the importance of goal setting, and practice setting SMART goals for assertive behaviour
• Utilize methodologies for understanding your worth -- and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages.”
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Module 9 - Developing Corporate Behavior

• Understand what behaviour is
• Understand the benefits of corporate behaviour
• Know what type of behaviours you want to implement in your company
• Know how to implement corporate behaviours
• Know how to maintain corporate behaviours

Module 10 - Civility in the Workplace

• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practising workplace etiquette.
• Learn the basic styles of conflict resolution.
• Learn skills in diagnosing the causes of uncivil behaviour.
• Understand the role of forgiveness and conflict resolution.
• Understand the different elements of effective communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there’s conflict within the workplace.
• Learn a recommended procedure for systematizing civil behaviour within the workplace.

Certificate

Upon successful completion of the course, the learner needs to pay for a CPD Accredited Certificate of Completion either in PDF format or Hardcopy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

The course is recommended for all employers looking to develop their skills and improve the performance of their employees. The course is equally beneficial for senior employees who can act as coaches and mentors to new employees. Individuals taking a level 3 diploma in coaching and mentoring can also take this course to enhance their skills and knowledge of coaching & mentoring.

There are no precise requirements for a Coaching and Mentoring Diploma, as no prior knowledge and experience are required.

Students seeking to enrol for this Coaching and Mentoring course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of the English Language
• Working Knowledge of Information Communication Technologies for studying online, that is, the Internet and Microsoft Office
• A genuine desire to study and succeed.

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