- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Communication : Communication
Level 7 Advanced Diploma *Complete Course* |*FREE PDF Certificate* | *FREE Strategic Planning Course**
CPD Courses
Summary
Overview
Communication
Advanced Communication QLS Level 7 Certificate of achievement. Additional CPD Accredited Communication Certificate with 150 CPD points available without extra study. This Communication course comes with easy to understand e-learning study materials.
Communication level 7 Course Certificate of achievement.
Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Quality Licence Scheme
This Communication course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.
Achievement
CPD
Course media
Description
Communication
What Will Students Learn?
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills to listen actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
Course Syllabus
Unit 1 - Introduction to Communication Strategies
This Communication Unit covers the following topics:
- Creating Positive Relationships
- Growing Our Self-Awareness
- Developing Confidence
- Communication Basics
- Communication Barriers
Unit 2 - Basic Communication Skills
This Communication Unit covers the following topics:
- Asking Questions
- Probing
- Listening Skills
- Scoring
- Interpretation
- Active Listening Skills
- Responding to Feelings
- Reading Cues
- Demonstration Cues
- Tips for Becoming a Better Listener
- Body Language
- Gestures
Unit 3 - Communication Techniques for the Workplaces
This Communication unit covers the following topics:
- Communication Styles
- Dichotomies in Theory
- Creating a Positive Self-Image
- Seven Things People Determine from Your Appearance
- Frame of Reference
- Techniques for the Workplace
- Prepare, Prepare, Prepare
- Assertiveness
- Self-Attitude
- Words to Watch Out For
- Your Inner Self Talk
- Persuasion
- The lesson: balance enthusiasm with control
- Thirty Ways to Persuade
- The Persistent Response
Unit 4 - Essential Skills for a Communicator
This Communication unit covers the following topics:
- Good Communication Skills
- Barriers to Communication
- Interpersonal Skills
- Getting Comfortable in Conversation
- Plus More
Unit 5 - Verbal Communication Techniques
This Communication unit covers the following topics:
- Role of Body Language over phone
- Verbal Communication Techniques
- The four E’s of an effective telephone voice
- A Service Image
- Plus More
Unit 6 - Writing Business letters
This Communication unit covers the following topics:
- Business Documents
- Beginning the Letter
- Closing the Letter
- Hyperlinks in Email Messages
- Email Protocol for Administrative Assistants
- HTML Format Versus Plain Text
- What Messages Are Inappropriate for Business Email
- Plus more
Unit 7 - Other written Communication
This Communication unit covers the following topics:
- Reports
- Memorandum Report
- Report Templates
- Editing and Proofreading
- Electronic Revisions
- Plus more
Unit 8 - Managing Meetings
This Communication unit covers the following topics:
- Anatomy of a Meeting
- Types of Corporate Meetings
- Common Problems When Scheduling Meetings
- Planning for the Conference
- Preparing Conference Materials
- Plus more
Unit 9 - Time Management
This Communication unit covers the following topics:
- Overview of Time Management
- Controlling Procrastination
- Maintaining an Activity List
- Creating Action Plans
- Plus more
Unit 10 - How to Develop Presentation Skills
This Communication unit covers the following topics:
- Limitations of Telling
- Overcoming Nervousness
- Using Non-Verbal Communication
- Managing the Question and Answer Period
- Tips for Stunning Visuals
- Plus More
Unit 11 - Preparing for a successful Presentation
This Communication unit covers the following topics:
- Preparation Tips
- Elements of a Successful Presentation
- Dressing to Impress
- Creating a Professional Package
- Presentations
- Plus More
Unit 12 - Negotiation Techniques
This Communication unit covers the following topics:
- Handling Objections
- Closing the Sale
- The Changing Customer
- What the Customer Wants
- Negotiation Techniques
- Practicing Negotiation
- Phases of Negotiation
- Negotiation Made Easier
- High Impact Moments
- Plus More
Unit 13 - Active Listening
This Communication unit covers the following topics:
- The Basics of Active Listening
- Understanding the Communication Process
- Plus More
Unit 14 - Telephone Skills
This Communication unit covers the following topics:
- Telephone Usage
- Telephone Manners
- Telephone Etiquette Tips
- Domestic Long-Distance Calls
- Voice-Mail Etiquette
- Plus more
Unit 15 - Public Speaking
This Communication unit covers the following topics:
- Planning
- Force Field Analysis
- Controlling Your Jitters
- Making Your Listener Hear You
- Structuring Ideas
- Organization Methods
- You Body Language
- Plus More
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Who is this course for?
Communication
Our popular Level 7 Diploma in Communications was designed for anyone looking to climb the ladder in any business or administrative environment. Advanced business communication skills are of universal relevance and importance across all industries and sectors worldwide. Whether in pursuit of promotion or looking to secure your first professional position with the employer of your choosing, this fully-endorsed business communications course could make all the difference. Entrepreneurs and small business owners may also find their capabilities, confidence and performance benefit significantly from targeted studies.
Requirements
Communication
There is no particular entry requirement.
Option 1
Communication Skills Diploma QLS Level 7 endorsed by Quality Licence Scheme
Certificate Fee: £170 + postal charges
Option 2
Communication Skills Diploma issued by CPD
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£150 + postal charges
*Postage Charges: National £9, International £15
Career path
Communication
Upon successful completion of the course, candidates may choose to pursue an extensive range of careers including:
- Administrative Assistant
- Administrative Coordinator
Questions and answers
Will there be a final exam and grade?
Answer:Hi Dheyna, This course is an assignment-based course. Each module concludes with an assignment which the student submits to the tutor for marking and feedback. There is no final exam at the end.
This was helpful.Do I need to compete the levels before to complete this course?
Answer:Hi Eduan, This Course is endorsed at level 7 but this does not mean that you have to complete all levels. You can enrol directly for Advanced level. This course combines all levels.
This was helpful.How many months course?
Answer:Hi Preetha, Course duration is flexible. There are no fixed study schedules. You can complete the course in 3- 6 months time. All depend on how much time you spend on your studies.
This was helpful.
Reviews
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
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