Communication and Management Diploma

Specialists design communication and Management courses by considering the need of both the job seekers and people already working with established businesses, which covers most of your professional needs in the field of business Communication and Management.

Communication and Management diploma course will help you to learn from scratch and leads you to a higher level of professionalism. As you may know that Communication and Management skills are important because possessing good organisational skills, establishes trust and professionalism in the workplace. So, if you are looking to join various Communication and Management skills, then these are your most desired courses.

Are you new to online learning?

Don’t worry. Along with providing most professional courses, UKPDA also provides the most regular tutor support via online mediums, and will guide you in every possible way to get the most out of your online course. Further to this, assessments are really challenging, but interesting, will not take much of your time. You will have to read through the provided study material and attempt the Multiple Choice Questions (MCQ’s) afterward.

This communication and management course comprises various different modules and sub-modules based on higher level. You will learn communication strategies, anger management, attention management, contract management, crisis management, knowledge management, meeting management, creative problem solving, constructive criticism and developing creativity.

Course Benefits

The following is included for online study with the UK Professional Development Academy.

1. Courses / Training that best suit to Work Experience, Knowledge and Skills
2. Self-paced Training/Courses to continue working while studying
3. Self-Paced Courses to get free from the deadlines
4. Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
5. Assessment resources accessible through our online learning platform 24/7.
6. A professional one-to-one tutor to provide all-inclusive assistance throughout the course online.

Course / Training Format

After successful enrollment, the learner will get access to the UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

Assessment

• After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost.
• Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not.
• The passing score is 75%.
• You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) are online and are taken either through or after the course; these are included in the course price.

Communication

Certificate of completion

Digital certificate - £42

Certificate of completion

Hard copy certificate - £65

To achieve a Level 5 Communication and Management Diploma learner must have achieved 10 Modules with 100 Credits to get a CPD Accredited Certificate of Completion.

Modules Outline

Module 1: Communication Strategies

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 2: Anger Management

• Understand anger dynamics in the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques for controlling anger, particularly reading anger warning signs, using coping thoughts, exercising relaxation techniques, and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips on identifying the problem.
• Express a feeling or position using I-messages.

Module 3: Attention Management

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention.
• Put an end to procrastination.
• Learn how to prioritize time.

Module 4: Contract Management

• Identify contract elements
• Understand ethical contract management
• Calculate values
• Negotiate contracts
• Create basic amendments

Module 5: Crisis Management

• Understand the myths behind workplace violence
• Define escalation and identify examples
• Learn concerning behaviours
• Know what a trigger is and how that can escalate
• Understand the proper response to an event

Module 6: Knowledge Management

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and Don’ts of KM
• Identify the KM lifecycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rationale for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advanced topics in KM

Module 7: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities, and prizes
• Plan meetings more appropriately and effectively

Module 8: Creative Problem Solving

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem-solving
• Identify the importance of defining a problem correctly
• Identify and use four different problem-definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Use idea-generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

Module 9: Constructive Criticism

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know-how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Module 10: Developing Creativity

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection
• Take risks

Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via the Learning Platform for up to 12 months from the enrollment date. During this period, flexibility will be given to learners completing the course at any time.

Certificate

Upon successfully passing the course, the Learner must pay for a CPD Accredited Certificate of Completion in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Communication and Management, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Communication and Management can take the course. There are no specific deadlines for admission, and you can enroll anytime on this course.

There are no precise requirements for a Communication and Management Certificate as no prior knowledge and experience of Management is required.

Students seeking to enroll in this Communication and Management course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be aged 16 years or above

After completing the Communication and Management course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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