Communication in Health and Social Care settings

This Health and social care course on Communication in Care settings course is openly available to everyone, whether you are in the UK or outside the UK.

There are no geographical restrictions, and no eligibility criteria. Anyone can enrol and study this course with Courses For Jobs Ltd.

The Health and Social Level 2 Communication course is delivered online by Courses For Jobs Ltd within our secure password-protected LMS (Learning Management System).

All the learner needs to undertake this course is a functioning email address so that their login details can be emailed to the learner.

Our Process for Studying, Exams/Tests, and Certificates

Our LMS provides the learner with easy online access to all your learning materials, your assignments and your completion certificates, along with dedicated support by assessors, tutors, and peers via the dedicated online community forum for the particular course.

You will receive quick responses, within 24 hours, to queries and requests for support via the LMS.

When you undertake a test or exam linked to the course, you will immediately see the results of their tests/exams and can retake these tests whenever you want.

Our LMS enables you to keep track of all of your assessments and assignments.

When logged into our LMS you will see the progress of each of the courses you are studying, and when you access the course a progress bar also clearly outlines how far you had gone. In addition, you will receive weekly email reminders regarding any uncompleted courses, thereby enabling you to stay on track with your studies.

Once you complete a course, the completion certificate becomes available to you as a PDF in your secure online learner account, for you to download whenever you want.

Within your learner account, you are also provided a link to each certificate, which you can share with prospective employers to view your completion certificate online without needing to download it or email attachments to anyone.

About this Health and Social Level 2 Communication course

All care staff including social care staff and health care staff need to be able to communicate effectively with the individuals they support, and with other staff members and colleagues.

This course discusses the different types of communication including: verbal communication (words); and non-verbal communication (body language, gestures, touch, eye contact, and pictures).

Difficulties with communication, confidentiality, and data protection, may all present particular challenges or considerations in adult health and social care settings.

In this course you will learn about different methods of effective communication, barriers to communication and how to overcome them, and confidentiality.

Certificate of completion

Digital certificate - Included

What you will learn

On completion of this course, the learner would achieve the following learning outcomes:

1. Understand why communication is important in adult social care settings.
2. Understand how to meet the communication and language needs, wishes and preferences on individual.
3. Understand how to reduce barriers to communication.
4. Understand confidentiality in adult social care settings.

Course Content includes:

• Types of communication
• Communication with other workers and individuals
• Importance of effective communication
• Communication needs and preferences
• Different methods of communication
• Barriers to effective communication
• Reducing barriers to communication
• How to check understanding
• Sources of additional information and support
• Confidentiality
• Communication in practice

Who is this Communication course for?

Everyone, including:

• Healthcare Assistants
• Social Care Support Workers
• Nurses
• Allied Healthcare Workers
• Doctors
• Voluntary Staff working in all areas of care
• Anyone changing jobs within the care sector

Requirements for this Communication course:

• This Communication course is openly available to everyone
• No prior learning knowledge or experience is required
• Your time
• Your motivation
• Access to a computer device, e.g. desktop, laptop, tablet or smartphone device

How this Communication course is assessed

The online resources include e-Assessments with Multiple Choice Questions (MCQ) and activities.

Students can retake the MCQ at no additional cost.

Certificate of Completion included in course fee (no extra charge)

On completion of the learning and tests, the learner receives a Digital Certificate of Completion in PDF format, which is completely free to download.

Progression to care jobs and full UK qualifications

Courses For Jobs Ltd is an approved learning provider delivering Ofqual-recognised qualifications.

We provide learning resources, support and qualification progression to enable a learner build a successful career in the care sector, from entry via the Care Certificate, through to ultimately becoming a Registered Manager or Director of a care organisation.

Our learners have access to Ofqual-recognised qualifications for care jobs in England, as follows:

• Level 2 Certificate in Preparing to work in Adult Social Care (RQF) - new to care
• Level 2 Diploma in Care (RQF) - already working in care
• Level 3 Certificate in Preparing to work in Adult Social Care (RQF) - career changers
• Level 3 Diploma in Adult Care (RQF) - Senior Care Assistants, Personal Assistants
• Level 3 Diploma in Team Leading and Supervision (RQF) - for team leaders, supervisors, and aspiring managers
• Level 4 Diploma in Adult Care (RQF) - Specialist practitioners, Senior Personal Assistants
• Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) - for aspiring managers, Deputy Managers, and new Care Managers
• Level 5 Diploma in Leadership and Management for Adult Care (RQF) - for existing managers and those wanting to register with CQC.

Progression for learners outside the UK

We also provide learning bundles and short courses, Level 2 to Level 5, for learners outside the UK to gain the relevant knowledge and skills for care jobs.

Our Alumni and existing learners receive discount codes to use on our checkout for at least 20% discounts off the list price for their next courses.

This course is suitable for:

• New members of staff in any Care Worker roles
• Any staff members who provide direct care to patients or individuals needing support
• Staff moving into new roles within their organisation
• Staff refreshing their knowledge and understanding
• Support workers
• Care assistants
• NHS medical, nursing, AHP and care staff
• Locum doctors and nurses
• Locum allied health professionals (AHPs)
• Agency nurses
• Agency workers
• Healthcare assistants
• Community services workers

To complete this online course you will need:

• a functioning email address so that your login details can be emailed to you
• access to any internet-enabled device

Successful students can go on to study the full qualification, being Level 2 Diploma in Care (RQF)

Our courses and learning programmes for adult social care workers range from entry-level courses for those new to the sector to level 5 qualifications for CQC Registered Managers, Directors and Registered Providers.