Communication Skills Training Online
Online interactive course, study from home, delivered by a senior trainer
Powercall Global Training
Summary
Payment accept through electronic Bank transfer (BACS)
Card Payments accepted.
Fee includes one...
- Certificate of completion - Free
- Tutor is available to students
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Overview
This interactive course is delivered over Skype, and is perfect for those wanting to learn and acquire new skills while working from the safety of their own home. It is delivered by a highly experienced senior trainer who can answer all of your questions. Schedule at a time to suit you.
In any role centred around sales, customer service or generating leads, effective communication is rightly considered to be the most important skill a person requires in order to be successful. Time and time again, excellent communication is a leading factor in gaining bigger and better deals with potential clients, and getting repeat business (and referrals for new business) from existing clients.
Ultimately, communicating well comes down to building rapport. To build rapport you need to inspire trust across both all forms of contact. Understanding the subtle differences in different forms of communication and contact with a prospect or client can make a dramatic difference.
Combine this knowledge of communication theory with our easy to apply techniques and you will be well on your way to becoming a much more effective and influential communicator.
Certificates
Certificate of completion
Digital certificate - Included
Description
Course Agenda
This interactive online course will cover the following areas:
- Building rapport
- Building trust
- Difficult/negative conversations and clients, including delivering unwelcome news
- Cultural barriers
- Telephone communication
- Use of questioning to uncover previously unstated client needs or pain points
- Avoiding jargon and using clear explanations
- Gaining the client’s commitment
- Face to face meetings
- Active listening
- Understanding thinking patterns
- Influencing the results of the conversation
Fee includes one month's Free Coaching Hotline on successful completion of the course where attendees can contact us for further assistance and guidance as necessary by email, phone or Skype.
Who is this course for?
This course is perfect for everyone from experienced professionals looking to “top-up” on their existing skillset, to beginners looking to gain a head start. Specifically, this course is perfect for anyone who regularly speaks with clients and prospects over the phone or face-to-face.
Requirements
There are no prerequisites for delegates wishing to attend this course.
Career path
This course is useful for the following careers:
Sales Professionals
Marketing Professionals
Customer Service Professionals
Business Development
Business Executives
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
