Communication : Communication

Communication

Advanced Communication QLS Level 7 Certificate of achievement. Additional CPD Accredited Communication Certificate with 150 CPD points available without extra study. This Communication course comes with easy to understand e-learning study materials.

Communication level 7 Course Certificate of achievement.

Have you ever wondered why it seems so difficult to talk with some people and yet so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of achievement can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with CPD Courses you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Quality Licence Scheme

This Communication course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Communication

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Course Syllabus

Unit 1 - Introduction to Communication Strategies

This Communication Unit covers the following topics:

• Creating Positive Relationships
• Growing Our Self-Awareness
• Developing Confidence
• Communication Basics
• Communication Barriers

Unit 2 - Basic Communication Skills

This Communication Unit covers the following topics:

• Asking Questions
• Probing
• Listening Skills
• Scoring
• Interpretation
• Active Listening Skills
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Body Language
• Gestures

Unit 3 - Communication Techniques for the Workplaces

This Communication unit covers the following topics:

• Communication Styles
• Dichotomies in Theory
• Creating a Positive Self-Image
• Seven Things People Determine from Your Appearance
• Frame of Reference
• Techniques for the Workplace
• Prepare, Prepare, Prepare
• Assertiveness
• Self-Attitude
• Words to Watch Out For
• Your Inner Self Talk
• Persuasion
• The lesson: balance enthusiasm with control
• Thirty Ways to Persuade
• The Persistent Response

Unit 4 - Essential Skills for a Communicator

This Communication unit covers the following topics:

• Good Communication Skills
• Barriers to Communication
• Interpersonal Skills
• Getting Comfortable in Conversation
• Plus More

Unit 5 - Verbal Communication Techniques

This Communication unit covers the following topics:

• Role of Body Language over phone
• Verbal Communication Techniques
• The four E’s of an effective telephone voice
• A Service Image
• Plus More

Unit 6 - Writing Business letters

This Communication unit covers the following topics:

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages
• Email Protocol for Administrative Assistants
• HTML Format Versus Plain Text
• What Messages Are Inappropriate for Business Email
• Plus more

Unit 7 - Other written Communication

This Communication unit covers the following topics:

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading
• Electronic Revisions
• Plus more

Unit 8 - Managing Meetings

This Communication unit covers the following topics:

• Anatomy of a Meeting
• Types of Corporate Meetings
• Common Problems When Scheduling Meetings
• Planning for the Conference
• Preparing Conference Materials
• Plus more

Unit 9 - Time Management

This Communication unit covers the following topics:

• Overview of Time Management
• Controlling Procrastination
• Maintaining an Activity List
• Creating Action Plans
• Plus more

Unit 10 - How to Develop Presentation Skills

This Communication unit covers the following topics:

• Limitations of Telling
• Overcoming Nervousness
• Using Non-Verbal Communication
• Managing the Question and Answer Period
• Tips for Stunning Visuals
• Plus More

Unit 11 - Preparing for a successful Presentation

This Communication unit covers the following topics:

• Preparation Tips
• Elements of a Successful Presentation
• Dressing to Impress
• Creating a Professional Package
• Presentations
• Plus More

Unit 12 - Negotiation Techniques

This Communication unit covers the following topics:

• Handling Objections
• Closing the Sale
• The Changing Customer
• What the Customer Wants
• Negotiation Techniques
• Practicing Negotiation
• Phases of Negotiation
• Negotiation Made Easier
• High Impact Moments
• Plus More

Unit 13 - Active Listening

This Communication unit covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process
• Plus More

Unit 14 - Telephone Skills

This Communication unit covers the following topics:

• Telephone Usage
• Telephone Manners
• Telephone Etiquette Tips
• Domestic Long-Distance Calls
• Voice-Mail Etiquette
• Plus more

Unit 15 - Public Speaking

This Communication unit covers the following topics:

• Planning
• Force Field Analysis
• Controlling Your Jitters
• Making Your Listener Hear You
• Structuring Ideas
• Organization Methods
• You Body Language
• Plus More

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Communication

Our popular Level 7 Diploma in Communications was designed for anyone looking to climb the ladder in any business or administrative environment. Advanced business communication skills are of universal relevance and importance across all industries and sectors worldwide. Whether in pursuit of promotion or looking to secure your first professional position with the employer of your choosing, this fully-endorsed business communications course could make all the difference. Entrepreneurs and small business owners may also find their capabilities, confidence and performance benefit significantly from targeted studies.

Communication

There is no particular entry requirement.

Option 1

Communication Skills Diploma QLS Level 7 endorsed by Quality Licence Scheme

Certificate Fee: £170 + postal charges

Option 2

Communication Skills Diploma issued by CPD

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£150 + postal charges

*Postage Charges: National £9, International £15

Communication

Upon successful completion of the course, candidates may choose to pursue an extensive range of careers including:

• Administrative Assistant
• Administrative Coordinator