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Concierge Training Course

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees.

Online Training Academy

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry.

Key Features:

  • CPD Certified
  • Free Certificate from Reed
  • CIQ Approved
  • Developed by Specialist
  • Lifetime Access

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
8
lectures
1h 12m
total

    • 1: Module 01: Understanding the Service 08:00
    • 2: Module 02: Types of Concierge Service 11:03
    • 3: Module 03: Principles for a Concierge Service Business 12:41
    • 4: Module 04: Necessary Skills for Any Concierge 13:31
    • 5: Module 05: Delivering Client Service 07:11
    • 6: Module 06: Concierge Work Environment and Etiquettes 10:28
    • 7: Module 07: Emergency Measures for a Hotel Concierge 07:31
    • 8: CPD Certificate - Free 01:00 PDF

Course media

Description

In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation.

Course Curriculum

  • Module 01: Understanding the Service
  • Module 02: Types of Concierge Service
  • Module 03: Principles for a Concierge Service Business
  • Module 04: Necessary Skills for Any Concierge
  • Module 05: Delivering Client Service
  • Module 06: Concierge Work Environment and Etiquettes
  • Module 07: Emergency Measures for a Hotel Concierge

Learning Outcomes:

  • Understand the fundamentals of providing excellent concierge service.
  • Differentiate between various types of concierge services.
  • Learn principles to establish a successful concierge service business.
  • Develop essential skills required for any concierge role.
  • Master the art of delivering exceptional client service.
  • Recognise proper etiquette and manage emergency situations in a hotel.

Who is this course for?

  • Aspiring hotel concierge professionals.
  • Individuals interested in luxury service.
  • People starting a concierge business.
  • Hotel staff seeking role enhancement.
  • Customer service enthusiasts.

Career path

  • Hotel Concierge
  • Personal Concierge
  • Corporate Concierge
  • Lifestyle Manager
  • Luxury Travel Concierge
  • Event Concierge

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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