Conflict in the Workplace Certificate - Accredited by CPD

Conflict in the Workplace Certificate

Accredited by CPD & part of our best selling accredited personal development series.

Resolving conflicts is essential to the function of all businesses. Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships. To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language.

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Certificate of completion

Digital certificate - Included

What you will learn

The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning. This course will teach you:

• How to identify the primary causes of conflict within the workplace
• The impact of conflict in the workplace
• How to manage conflict in the workplace
• The importance of positive workplace behaviours
• How to identify and properly resolve interpersonal conflicts in the workplace
• How to identify different communication styles and how they impact workplace conflicts
• The skills needed to address conflicts in the workplace

• How to deal with angry people in an effective and calm manner
• How to be assertive and communicate your needs without aggression
• How to create win-win resolutions which resolve conflicts and create harmony
• How to take personal responsibility for conflict resolution

Benefits of taking this course:

• Promote a harmonious working environment and reduce tension in the workplace
• Be able to confidently handle difficult interpersonal conflicts
• Increase productivity, morale and rapport among colleagues
• Build and sustain fruitful working relationships
• Increase empathy and people skills

Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.

Course Modules/Lessons

Module 1: Understanding Behaviour

• Understand what organisational behaviour is and its far reaching personal and business impact;
• Discover how to identify the primary causes of conflict in the workplace;
• Learn how to manage conflict in the workplace, and the importance of positive workplace behaviours;
• Identify the route from an employee’s current behaviour to desired behaviour in the workplace;

Module 2: Communication and Perspective

• Understand how to identify and properly resolve interpersonal conflicts in the workplace;
• Identify different communication styles and how they impact workplace conflicts;
• Learn about different approaches to halting and resolving conflict in the workplace;
• Grasp some of the different approaches to managing conflict at work and in personal relationships;

Module 3: Aggression in Others

• Learn how to deal with angry people, in a calm and effective manner;
• Learn how to be assertive and communicate your needs, without aggression;
• Learn how to remain calm during conflicts and prevent emotional overload;
• Learn how to create win-win resolutions, which resolve conflicts and create harmony;

Module 4: Managing and Reducing Conflict

• Understand the sources of personal and organisational conflict;
• Investigate what it takes to resolve a conflict and deliver successful outcomes;
• Gain knowledge on how to manage and resolve conflicts within the workplace;
• Realise the importance of taking personal responsibility for conflict resolution;

Module 5: Personal Development

• Understand how to feel and overcome the fear of conflict and extend your comfort zone;
• Discover the importance of finding real life opportunities in which to be assertive about your needs;
• Learn how to reduce your and your colleagues’ stress, by better managing your time;
• Identify which conflict resolution skills you have already and those that need further development;

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Currently there are no Q&As for this course. Be the first to ask a question.