Conflict Management - Course

Conflict Resolution Training - Conflict Resolution Course - Conflict Resolution Certificate - 10 CPD Points

Conflict Resolution - Overview

It is common observation that wherever two or more people come together, there is bound to be conflict and is responsibility of manager or concerned one to resolve that conflict. To be honest, conflict resolution is critical thing that demands great tolerance because to resolve conflict the resolver may tend to listen to both parties and then try conflict resolution. This course of conflict resolution will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size and this conflict resolution course also includes practical approaches to perform conflict resolution. The learner will also be provided a set of skills in solution building and finding common ground thus to effectively perform conflict resolution.

In the Conflict Resolution Training, the learner will be taught crucial conflict management skills, including dealing with anger and using the Agreement Frame because these are the skills needed to manage conflict and to perform conflict resolution. Dealing with conflict is important for every organization no matter what the size thus learning conflict resolution because If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits so every organisation must perform conflict resolution and they should have dedicated one for conflict resolution.

Certificate of completion

Digital certificate - £29

Certificate of completion

Hard copy certificate - £40

Course Benefits of Conflict resolution - 10 CPD Points

Why you choose our Conflict resolution Course or Conflict resolution Training

The following is included in conflict resolution for online study with Inspire London College.

1. Conflict resolution Courses / Training that best suit to Work Experience, Knowledge and Skills
2. Self-paced Conflict Resolution Training/Courses to continue working while studying
3. Self-Paced Conflict Resolution Courses to get free from the deadlines
4. Conflict Resolution Course materials that include Training Manual, Mock Quizzes and Case Studies that challenge you to apply your knowledge that can be in PDF, Microsoft Word, Excel, PowerPoint format.
5. Assessment resources accessible through our online 24/7.
6. A professional one-to-one tutor to provide all-inclusive assistance throughout the Conflict resolution course by online. Moodle

Learning Objectives

Some of the Key Learning Objectives of Conflict Resolution Training course is:

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts - conflict resolution
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques for conflict resolution

Course Outline

To achieve Conflict Resolution Training Certificate learner must have to achieve Mandatory Modules with Inspire London College.

Modules Outline

• Topic 1: An Introduction to Conflict Resolution
• Topic 2: Conflict Resolution Styles with the Thomas-Kilmann Instrument
• Topic 3: Creating an Effective Atmosphere
• Topic 4: Creating a Mutual Understanding
• Topic 5: Focusing on Individual and Shared Needs
• Topic 6: Getting to the Root Cause
• Topic 7: Generating Options
• Topic 8: Building a Solution
• Topic 9: The Short Version of the Process
• Topic 10: Additional Tools

Course / Training Format

After successful enrolment, learner will get access to Inspire London College Moodle, where all the study material / Training Manual will be available. Moodle can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course, these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the course, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy From ILC.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges £15 = £55

Without any prior knowledge of Conflict Resolution the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Conflict Resolution can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

There are no precise requirements for Conflict Resolution Training Certificate as no prior knowledge and experience of Conflict Resolution is required.

Students seeking to enrol for this course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be age 16 years or above

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Currently there are no Q&As for this course. Be the first to ask a question.