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Conflict management - NCFE endorsed
Online NCFE endorsed CPD short course for business professionals and managers
Laser Learning
Summary
- Certificate of completion - Free
- NCFE endorsed certificate - £9.99
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Overview
This short course is aimed at individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams as a part of their role.
Take an in-depth look at managing conflict at work, negotiation, and conflict resolution. Explore methods of conflict management, and the personal skills required to reduce the potential for conflict.
Achievement
Certificates
Certificate of completion
Digital certificate - Included
NCFE endorsed certificate
Digital certificate - £9.99
Description
Learning outcomes
- You will understand how conflict can occur
- You will understand the impacts of conflict
- You will learn about the different methods of dealing with conflict
- You will learn how potential conflict can arise through different models of leadership and management
Advantages of this course
- Conflict is a normal part of everyday life and can occur in all relationships, but it does not necessarily mean having a stand-up, shouting argument. The purpose of this course is to support you in managing conflict within the workplace; however, the skills and knowledge are relevant in any conflict situation.
- Conflict management is a vital skill for any effective manager or leader. It is better to deal with potential conflict as soon as you become aware of it, or when someone brings it to your attention. If left unresolved, the situation may become inflamed as past issues are likely to be brought up. This, in turn, can lead to a decrease in productivity, frustration, stress, low morale, and possibly even staff leaving.
- When applying the different models of leadership and management, there are many areas of potential conflict
- This course looks at conflict management from the point of view of the manager or leader in a group or organisation. It includes the issues that can arise and their causes, the role that negotiation plays, and offers information from the Advisory, Conciliation and Arbitration Service (ACAS).
- Training is given through a filmed tutorial, references to websites for reading and good practice video
- There is suggested extended reading to give both practical information and links to websites to expand knowledge
- An additional activity encourages you to reflect on your learning
On successful completion of this course, you will receive a Laser e-Certificate (included in the course price). You will also have the option of purchasing a NCFE Endorsed e-Certificate for an additional £4.99.
Endorsement statement: Our short course has been reviewed by a Subject Specialist and endorsed by NCFE demonstrating the quality and rigor. This is an unregulated programme and is not a nationally recognised qualification.
After purchasing this course on Reed, a customer service representative from Laser Learning will email you with instructions on how to access your course on the Laser Short Course website.
If the purchase was made within business hours, you should expect your email within 1-2 hours. If your purchase was made outside of business hours, you should expect your email the next working day.
Who is this course for?
This course is aimed at professionals who have responsibility for managing people, leading a team, or human resources.
Requirements
A computer, mobile, or tablet and an internet connection
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.