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Conflict Resolution Training – Online Course – CPDUK Accredited

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Provided by Imperium Edge

Summary

Price
£14.99 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

Welcome to our online Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Wherever two or more people come together, there is bound to be conflict. This course will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Learners will also be provided with a set of skills in solution building and finding common ground.

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

Course aims

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Learning outcomes

The learning outcomes of this online Conflict Resolution training course are to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be prepared to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques.

What is conflict resolution?

“Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution“

Why is this online Conflict Resolution training course essential?

Conflict causes decided tension in the workplace and often produces poor professional outcomes. Conflict resolution training will help learners know crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

What is covered in this course?

This online Conflict Resolution training course covers the following:

  • Module One: Getting Started
  • Module Two: An Introduction to Conflict Resolution
  • Module Three: The Thomas-Kilmann Instrument
  • Module Four: Creating an Effective Atmosphere
  • Module Five: Creating Mutual Understanding
  • Module Six: Focusing on Individual Needs
  • Module Seven: Getting to the Root Cause
  • Module Eight: Generating Options
  • Module Nine: Building a Solution
  • Module Ten: the Short Version of the Process
  • Module Eleven: Additional Tools
  • Module Twelve: Wrapping Up

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

Who is this course for?

This online Conflict Resolution training course is suitable for those who want to improve and learn crucial conflict management skills, including dealing with anger.

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

Requirements

Learn anywhere, anytime on any device.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Conflict Resolution - Intermediate Level - Online Training Course - CPDUK Accredited.

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Provider

Imperium Edge

Accredited healthcare & social care training provider | Imperium Edge Ltd

Imperium Edge is a leading provider of accredited health and social care training courses across the UK. Based in Manchester, Imperium Edge was founded by health & social care professionals who have extensive occupational experience in various NHS, the private sector and academic settings.

Your trusted health and social care training provider – UK accredited

All our statutory and mandatory healthcare and social training courses are aligned to the Skills for Health’s Core Skills Training Framework (CSTF), Skills for Care and CQC requirements, as well as regulatory and professional bodies such as the Health and Safety Executive (HSE), National Institute for Health and Clinical Excellence (NICE) and the Resuscitation Council (UK) among many others.

Accredited health & social care training provider – our courses

Imperium Edge provide continuing professional development (CPD) accredited and Ofqual approved online training courses for all individuals working in health and social care settings. We provide fully interactive and informative online and classroom courses to all individuals and businesses in the UK.

All of our online training courses are written by fully qualified health and social care trainers and are written and delivered in line with the relevant UK legislation and recommended practice. Our range of online training courses include:

  • The Care Certificate training courses (all 15 standards)
  • Statutory training courses
  • Mandatory training courses
  • Skills for Health aligned mandatory & statutory training
  • Skills for Care aligned health and social care training courses
  • Specialist health and social care training courses
  • Health and social care masterclasses and interactive workshops

Our interactive eLearning portal

Imperium Edge also provides an interactive eLearning portal, this eLearning portal is a blended learning environment and has over 100 healthcare and social care training courses. These e-learning courses were specifically developed to meet the need for health and social care workers in line with their job roles and responsibilities.

View Imperium Edge profile

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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