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Conflict Resolution Training

Level 2 | Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Provided by Mandatory Compliance

Summary

Price
£13.99 inc VAT
Study method
Online
Course format What's this?
Reading material - slides
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
4 CPD hours / points
Certificates
  • CPD Certified Certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Welcome to our online Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Wherever two or more people come together, there is bound to be conflict. This course will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Learners will also be provided with a set of skills in solution building and finding common ground.

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Entry requirements - No prerequisites required

Assessment type - Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification - Downloadable CPD certified certificate

Cost(s) of assessment and certification - Assessment and certification costs included in the course price

Course accreditation - CPD Certification Service (CPDUK)

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Certificates

CPD Certified Certificate

Digital certificate - Included

A digital CPD-certified certificate can be downloaded from the learner's account once a learner has successfully completed the course with an 80% pass mark or better in the end-of-course assessment.

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Description

Course aims and objectives

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Learning outcomes

On completion of this online Conflict Resolution training course, learners will be able to:

  • Understand what conflict and conflict resolution means.
  • Understand all six phases of the conflict resolution process.
  • Understand the five main styles of conflict resolution.
  • Be able to adapt the process for all types of conflicts.
  • Be prepared to break out parts of the process and use those tools to prevent conflict.
  • Be able to use basic communication tools, such as the agreement frame and open questions.
  • Be able to use basic anger and stress management techniques.

Why is this Conflict Resolution course important?

Conflict causes decided tension in the workplace and often produces poor professional outcomes. Conflict resolution training will help learners know crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation, no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

What is covered in this course?

This online Conflict Resolution training course covers the following:

  • Module 1: Getting Started
  • Module 2: An Introduction to Conflict Resolution
  • Module 3: The Thomas-Kilmann Instrument
  • Module 4: Creating an Effective Atmosphere
  • Module 5: Creating Mutual Understanding
  • Module 6: Focusing on Individual Needs
  • Module 7: Getting to the Root Cause
  • Module 8: Generating Options
  • Module 9: Building a Solution
  • Module 10: The Short Version of the Process
  • Module 11: Additional Tools
  • Module 12: Wrapping Up.

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Who is this course for?

This online Conflict Resolution training course is suitable for those who want to improve and learn crucial conflict management skills, including dealing with anger.

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Requirements

Learn anywhere, anytime on any device.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Conflict Resolution Training - Online Training Course - Intermediate Level - CPDUK Accredited.

Questions and answers


No questions or answers found containing ''.


rahul asked:

Which of the following are suitable actions when trying to diffuse conflict

Answer:

Good afternoon, Rahul Thank you for contacting us. You can browse our course Conflict Resolution Level 1 - Online Training Course – NHS Health & Care - CPD Accredited through our website. Should you require any further support, please do not hesitate to contact us. Kind regards, Herson

This was helpful. Thank you for your feedback.

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Provider

Mandatory Compliance

Mandatory Compliance is based in Middleton, Greater Manchester. We are the leading provider of UK-accredited online courses and training for various industries, including health and social care, first aid at work, education and schools, mental health, health and safety and train the trainer, to help individuals and organisations comply with regulatory requirements.

Our learning materials meet the learning outcomes of the Core Skills Training Framework (CSTF) v1.1 and Care Quality Commission requirements.

All our care statutory and mandatory training courses align with CQC regulations and are Skills for Care endorsed.

Our CPD-accredited courses and mandatory training programmes meet Office for Standards in Education, Children’s Services and Skills (Ofsted) and other regulatory requirements for Early Years Foundation Stage (EYFS), schools and FE colleges.

Our wide range of eLearning courses comply with Health and Safety Executive (HSE) requirements and the Health and Safety at Work, etc. Act 1974.

Our comprehensive CPD-accredited training programmes include mental health awareness, mental health conditions and mental health first aid.

Our train-the-trainer programmes help new and experienced trainers to improve their skills and master a wide range of subjects.

Communication with learners

We communicate with potential learners to give help and advice through our live chat on the website and by email. All communications with learners and employers are kept in our HubSpot CRM system.

Our education and training team offer open and flexible approaches to all learners, particularly those with additional needs, including changing/amending resources to suit individual needs or allowing an extension to the time allowed to complete any course. All of our elearning courses are narrated with subtitles to accommodate those learners with hearing difficulties.

Workforce development solutions

Our learning and development team aim to address sector-specific problems to enhance the development of appropriate human-resources strategies at organisational and sector-wide levels. 

We support organisations to carry out training needs assessments and provide their employees with appropriate statutory and mandatory training courses, including:

  • Health and safety
  • Fire safety
  • Food hygiene/food safety
  • Risk assessments/risk management
  • Safe recruitment
  • Equality and diversity
  • Cardiopulmonary resuscitation
  • Bullying and harassment
  • Safeguarding vulnerable groups, among others.
View Mandatory Compliance profile

FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.