Conversation Management Diploma

Conversation Management Diploma Level 5 is a CPD Accredited Diploma with 100 CPD Points

Level 5 Conversation Management course is designed by specialists by considering the need of both the job seekers and people already working with established businesses, which covers most of your professional needs in the field of Communication and Conversation Management.

The conversation Management diploma course will help you to learn from scratch and take you to a higher level of professionalism. As you may know that communication skills are important because possessing good communication skills, establishes trust and professionalism in the workplace. So, if you are looking to gain various Conversation Management skills, then this is your most desired courses.

Don’t worry. Along with providing most professional courses, UKPDA also provides the most regular tutor support via online mediums and will guide you in every possible way to get the most out of your online course. Further to this, assessments are really challenging, but interesting, will not take much of your time. You will have to read through the provided study material and attempt the Multiple Choice Questions (MCQ’s) afterward.

This Conversation management course comprises various modules and sub-modules based on higher level. You will learn communication strategies, knowledge management, developing creativity, construction criticism, coaching and mentoring, developing launch and learn, emotional intelligence, facilitation skill, and negotiation skills.

Course / Training Format

After successful enrollment, the learner will get access to the UKPDA Learning Platform, where all the study material / Training Manual will be available. Learning Platform can be accessed 24/7 anywhere, anytime.

Training Manual contains several modules, each having specific knowledge and case study at the end. All the course material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.

The Test (MCQ’s) will be based on modules of the Training Manual.

Assessment

After studying through the training manual, Learner will have to attempt the Final Test (online multiple-choice test – 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 75%. You can retake the test in the case of not being successful at the first attempt.

Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).

All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrollment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate of completion

Digital certificate - £42

Certificate of completion

Hard copy certificate - £65

Level 5 Conversation Management Diploma is CPD Certificate. To achieve a Level 5 Conversation Management Diploma learner must have to achieve 10 Modules with 100 Credits to get a CPD Accredited Certificate of Completion.

Modules Outline

Module 1: Communication Strategies

This Conversation Management module covers the following key topics:

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 2: Knowledge Management

This Conversation Management module covers the following key topics:

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and Don’ts of KM
• Identify the KM lifecycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rationale for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advanced topics in KM

Module 3: Developing Creativity

This Conversation Management module covers the following key topics:

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection
• Take risks

Module 4: Constructive Criticism

This Conversation Management module covers the following key topics:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Module 5: Coaching and Mentoring

This Conversation Management module covers the following key topics:

• Define coaching, mentoring, and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary to define your employee's situation's current state or reality.
• Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.

Module 6: Basics of Body Language

This Conversation Management module covers the following key topics:

• Define body language.
• Understand the benefits and purpose of interpreting body language.
• Learn to interpret basic body language movements.
• Recognize common mistakes when interpreting body language.
• Understand your own body language and what you are communicating.
• Practice your body language skills.

Module 7: Development Launch and Learn

This Conversation Management module covers the following key topics:

• Understand what lunch and learn is and is not
• Be able to set up and break down
• Create new content
• Address difficult situations and people
• Create useful takeaways
• Use feedback to improve future lunch and learns

Module 8: Emotional Intelligence

This Conversation Management module covers the following key topics:

• Define and practise self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Module 9: Facilitation Skills

This Conversation Management module covers the following key topics:

• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming, and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation in choosing a solution.
• Provide guidelines for dealing with group disruptions, dysfunctions, and difficult people.

Module 10: Negotiation Skills

This Conversation Management module covers the following key topics:

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach a consensus and set the terms of the agreement.
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Certificate

Upon successfully passing the course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Conversation Management the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Conversation Management can take the course. There are no specific deadlines for admission, and you can enroll anytime on this course.

There are no precise requirements for Conversation Management Certificate as no prior knowledge and experience of Conversation Management is required.

Students seeking to enroll in this course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be aged 16 years or above

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

Currently there are no Q&As for this course. Be the first to ask a question.