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Corporate & Strategic Communication Skills for Managers

Learn Communication Skills, Corporate Communications, Group Communication, Strategic communication & resolting conflicts

Provided by Ehotel management school

Summary

Price
£49.99 inc VAT
Study method
Online, On Demand What's this?
Duration
9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed courses certificate of completion - Free
Additional info
  • Tutor is available to students

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Overview

What you'll learn

  • You will learn Basic Communication Skills

  • Corporate Communication

  • Strategic Communication Planning

  • Conflict Resolutions

  • Group Communication Skills

Certificates

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

Curriculum

5
sections
86
lectures
9h 1m
total

    • 1: 1. Definition of Communication.mp4 Preview 03:04
    • 2: 2. Elements of Communication Preview 03:56
    • 3: 3. Communication Styles Preview 02:51
    • 4: 4. Steps in Communication Process Preview 01:10
    • 5: 5. Step 1 of Communication Process 01:57
    • 6: 6. Step 1 Explained - Goal and preparation 04:42
    • 7: 7. Practicing Positive Intent 02:28
    • 8: 8. Understanding Assumptions and How to avoid harmful assumptions 06:29
    • 9: 9. Step 2 and Clear Message 04:29
    • 10: 10. Characteristics of Clear Message 04:12
    • 11: 11. Communication Styles 06:09
    • 12: 12. Assertive Communication Style 01:43
    • 13: 13. Body Language and Signals 03:06
    • 14: 14. Third Step in Communication - Seeing 03:48
    • 15: 15. Listening Skiils - Listen with 04:01
    • 16: 16. Listening Skills - Meaning of Paraphrasing 01:44
    • 17: 17. Ways to Impove Communication and 04:40
    • 18: 18. Increase Effectiveness of 08:20
    • 19: 19. 8 Guidelines for Giving Praise and 05:14
    • 20: 20. Additional Tips for Effective Communication 09:15

    • 21: 21. Communication Requirements in Business Preview 08:28
    • 22: 22. Skills Required in corporate communication Preview 05:37
    • 23: 23. Interactive Communications 08:08
    • 24: 24. Reason why Communication Fails 03:28
    • 25: 25. Communication Channels and Their 05:51
    • 26: 26. CC 6 Indications of Incompetent 05:32
    • 27: 27. CC 7 other reasons for 03:38
    • 28: 28. CC 8 Strategic Communication Lineer 05:07
    • 29: 29. CC 9 Strategic Communication 03:59
    • 30: 30. CC 10 Strategic Communication 03:33
    • 31: 31. CC 11 Strategic Communication in 09:29
    • 32: 32. CC 12 Resources and Audience for 07:05
    • 33: 33. CC 13 Source of Strategic 04:42
    • 34: 34. CC 14. Strategic Communication - 11:57
    • 35: 35. CC 15. Strategic Communication -Guidelines for Interpretative Models 05:11
    • 36: 36. CC 16. Strategic Communication - Public Communications 10:43
    • 37: 37. CC 17 Internal Communication - 09:07
    • 38: 38. CC 18 Internal Communication - Moral Compansation and Benefits 06:46
    • 39: 39. CC 19 Internal Communication - Organisation Change 07:24
    • 40: 40. CC 20 External Communication - Issues Management 05:40
    • 41: 41. CC 21 External Communication and PR 05:25
    • 42: 42. CC 22 External Communication - Organisation Response 13:26
    • 43: 43. CC 23 External Communication - Image Management and Issue Advocacy 06:10
    • 44: 44. CC 24 External Communication - Risk and Crisis Communication 10:12
    • 45: 45. Case Study on Corporate Strategic Communication 09:25

    • 46: 46. What is Strategy Preview 05:53
    • 47: 47. CS - 2 What is Communication Strategy Preview 04:42
    • 48: 48. CS - 3 When Communication Strategy is required 04:04
    • 49: 49. CS - 4 Why Communication Strategy is required 03:22
    • 50: 50. CS - 5 Information We need before making strategy 08:07
    • 51: 51. CS - 6 Setting Goals and Identify Audience 08:01
    • 52: 52.CS - 7 Catagorise your Audience to help draft right message 03:43
    • 53: 53. CS - 8 Drafting Message to cater your audience 04:21
    • 54: 54.CS - 9 Channels and Timing of Communication 04:45
    • 55: 55. CS -10 Resources risk and Evaluation of communication strategy 04:24
    • 56: 56. CS -11 Summary of Communication Strategy 02:31
    • 57: 57. CS –12 Strategic Communication Plan Template 03:40
    • 58: 58. CS 13 Strategic Communication PLan 04:22
    • 59: 59. CS 14 Difference Between Strategic and Tactical Communication 02:34
    • 60: 60. CS 15 Traditiona Planning and why Refreshed Approached 04:51
    • 61: 61. CS 16 Change Management – What are concerns 02:40
    • 62: 62. CS 17 Refreshed Approach to Communication Planning 07:08
    • 63: 63. CS 18 Possible Problems in Communication Plan, Success measurement 06:28
    • 64: 64. CS 19 Measure, Feedback and Manage Cynics 02:59
    • 65: 65. CS 20 Social Aspects of Communication Strategy 12:05
    • 66: 66. CS 21 Additional PLanning on Social Aspects of Communication Strategy 03:48
    • 67: 67. Strategic Communication – American Airlines Case Study 33:08

    • 68: 68. GC - 1 How to Succeed in Group Comminication 09:59
    • 69: 69. GC - 2 Defining Group Communication 08:22
    • 70: 70. GC - 3 Elements of Group Communication and Types of Group 07:54
    • 71: 71. GC - 4 Advantages and Disadvantages of Group Discussion 08:22
    • 72: 72. GC - 5 How to prepare for group Discussion 07:08
    • 73: 73. GC - 6 Practice for group Discussion and other aspects 07:42
    • 74: 74. GC - 7 Dos and Dont group Discussion 07:44

    • 75: 75. CR 0 Summary of previous class Preview 04:59
    • 76: 76. CR 1. What is conflict – class discussion 06:32
    • 77: 77. CR 2 Communication in Conflict 08:28
    • 78: 78. CR 3 Meaning of Positive intent in difficult situations 09:25
    • 79: 79. CR 4 Positive Intent - Example 04:40
    • 80: 80. CR 5 De-escalating Emotions as a method to communicate in Conflicts 06:25
    • 81: 81. CR 6 Detached Responsibility method in resolving conflicts 13:13
    • 82: 82. CR 7 - Keys to handle Angry Peoples 06:06
    • 83: 83. CR 8 Keys to deal with denial 04:02
    • 84: 84. CR 9 Uncovering Hidden Agendas 05:51
    • 85: 85. CR 10 Giving Negative Feedback 08:52
    • 86: 86. CR 11 Receiving Negative Feedback and Excercise 07:47

Course media

Description

We communicate every time, be it in childhood, school life, business or socially. Hence we usually possess basic skills. However effective communications skills specially in business settings require special attention as we are dealing with various objectives.

Learning Communication Skills are very important aspect of business and Personal Development skills as it would help to

  1. Manage Strategic communications and Plan organisations communication with external parties.

  2. Conducting group discussions.

  3. Resolving Conflicts

It might be difficult to convey your point of view without having effective communications skills

Who is this course for?

  • Students
  • Managers
  • Aspiring Managers

Requirements

  • Basic English Understanding

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Provider

Ehotel management school

e Hotel Management School is an initiative by professional experts to bring Hospitality management expertise to practicing hotel management staff and professionals. Most traditional hotel management schools cover theoretical and outdated book knowledge while imparting hotel management degrees. A lot of staff do not even go to hotel management schools to get a degree, their learning depends on training provided by hotels. Hotel training programs are targeted at the Job that hotel staff needs to carry out instead of their long-term career development. Hence we see a gap between skills development needs in hospitality and available resources.

We aim to bring real-life hotel management situations to prepare staff and take up the challenges by providing them with professionally crafted part-time online hotel management courses. so that they can learn while working.

Our founder  CA Manish Gupta has over 11 years of experience in hospitality with Shangri-la hotels and currently heading a 15-hotel chain in Myanmar.

View Ehotel management school profile

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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