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Customer OR Services Cpd courses in East Midlands

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  • Advanced Customer Service for the Public Sector

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 55 CPD points
    Advanced Customer Service for the Public Sector - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service for the Public Sector …
    £468

  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516

  • Communication Skills

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communication …
    £576

  • Managing Conflict in the Workplace

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...conflict Be able to distinguish between aggression, assertion and submission Know how to manage conflict with both internal and external customers Have developed the skill to handle a variety of everyday confrontational situations …
    £576

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Nottingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day Excel VBA programming course is part of 3 days, hands-on fully Accredited by CPD course. It introduces advanced Excel users to the process of writing and editing Macros in Excel. No prior programming experience is required. You will learn how to Recor …
    £248

  • Microsoft Excel VBA Pro (3 Days) & CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • Classroom - Nottingham
    • 3 days · Full-time
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    This intensive 3 days, hands-on Microsoft Excel VBA programming course is fully Accredited by CPD and helps you to gain comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels of Excel. It introduces users t …
    £658

  • Microsoft Excel Introduction with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • 10 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, m …
    £198

  • Microsoft Excel Intermediate with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • 10 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Intermediate course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will learn a lot of things about Excel, including how to create advanced formulas and organise yo …
    £198

  • Microsoft Excel Advanced with CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Nottingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Advanced course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will automate some common Excel tasks, apply advanced analysis techniques to more complex data sets, tr …
    £198

  • Microsoft Excel Introduction with CPD Certificate - Onsite/In-Company

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 18 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, manipulate, a …
    from £237.60

  • Microsoft Excel Intermediate with CPD Certificate - Onsite/In-Company

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 23 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on Microsoft Excel Intermediate course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will learn a lot of things about Microsoft Excel, including how to create advanced formulas and organise your …
    from £237.60

  • Microsoft Excel Advanced with CPD Certificate - Onsite/In-Company

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 10 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Excel Advanced course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will automate some common Microsoft Excel tasks, apply advanced analysis techniques to more complex data se …
    from £237.60

  • Data Analysis with Microsoft Power BI - Introduction

    Infero Training Ltd
    Classroom based 1 day course with LIVE TRAINER with Post Course Support - Nationwide £248
    • 108 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    ...Analysing Data with Microsoft Power BI. Course Content Lesson 1: Analysing Data with Self-Service BI Topic A: Data Analysis and Visualization for Business Intelligence Topic B: Self-Service BI with Microsoft Power BI Lesson 2: Connecting to Data Sources Topic A: Create Data Connections …
    £297.60

  • Microsoft Excel Introduction with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 314 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    This intensive 1 day, hands-on Microsoft Excel Introduction course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will use Microsoft Office Excel to create spreadsheets and workbooks that you can use to store, manipulate, a …
    £237.60

  • Microsoft Excel Advanced with CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – All Level Introduction to Advance - Free PDF Certificate
    • 169 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    Highly rated
    This intensive 1 day, hands-on course Microsoft Excel Pro course is fully Accredited by CPD and helps you gain comprehensive, practical understanding of Excel. You will automate some common Microsoft Excel tasks, apply advanced analysis techniques to more complex data sets, t …
    £237.60

  • Microsoft Excel VBA Introduction (1 day) & CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – Free PDF Certificate
    • 40 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day Microsoft Excel VBA programming course is part of our 3 days Advanced course, hands-on fully Accredited by CPD course. It introduces advanced Excel users to the process of writing and editing Macros in Excel. No prior programming experience is required. You …
    £297.60

  • Microsoft Excel VBA Pro (3 Days) & CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support - All Level Introduction to Advance – Free PDF Certificate
    • 166 enquiries
    • Classroom - Nottingham
    • 3 days · Full-time
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    Highly rated
    This intensive 3 days, hands-on Microsoft Excel VBA programming course is fully Accredited by CPD and helps you to gain comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels. It introduces Excel VBA …
    £789.60

  • Data Analysis and Visualisation with Excel Power Pivot - Pro

    Infero Training Ltd
    Classroom based 1 day course with LIVE TRAINER with Post Course Support - Nationwide £238
    • 45 enquiries
    • Classroom - Nottingham
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day, hands-on course is part of 3 days Data Analysis and Visualisation with Excel PRO course and helps you to gain a comprehensive, practical understanding of data analysis with Power Pivot. Big data that is being collected all the time leads to an overwhelmi …
    £285.60

  • Referral Marketing Skills

    Practical Training for Professionals
    • Classroom - Nottingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    A quick question for you How much more successful would you be if your valued customers, suppliers and business partners were willing, capable and active in accurately communicating what you do and why you are better and different than your competitors, to the people …
    £516

  • Advanced Customer Service for the Tourism, Leisure and Hospitality Industry

    Practical Training for Professionals
    • 33 enquiries
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468

  • Advanced Negotiation Skills

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...stretch your wings. This course suits Anyone who has to negotiate effectively, in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing the negotiation skills in others in their Teams or …
    £468

  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - Nottingham
    • Part-time
    • 11 CPD points
    ...14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed Advanced Selling Skills (2 day course) - Benefits The ability to identify your strengths and weaknesses Understand why customers don't buy How and when …
    £870

  • Advanced Telephone Prospecting

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving …
    £468

  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...interacting with staff from their company a memorable one.) 14:30 - 16:00 Role Plays (Groups take it in turns to play company representative, customer and observer. All will have a turn in each role and small groups will report back to the large group.) 16:00 - 16:30 Best Practice in …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Nottingham
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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