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Call OR Centre OR Advisor Cpd courses in Scotland

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  • How to Be Great at Telephone Cold Calling - Half Day (am)

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also …
    £220

  • Masterclass in Handling Incoming Telephone Calls - Half Day (pm) - Overview

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 3 CPD points
    • Tutor support
    ...standards of how the calls are taken. This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. CPD Value 3 Hours Course Locations Masterclass in Handling Incoming Telephone Calls - Half Day (pm) …
    £220

  • Advanced Telephone Prospecting

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...Overview This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate, closely supervised. * Participants are asked to bring prepared contact list: 100 companies from …
    £468

  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Edinburgh
    • 1 day · Part-time
    • 6 CPD points
    ...Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing Calls Bristol Customer Care - Incoming and Outgoing Calls Edinburgh …
    £468

  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...Brand Building with the Public - Overview This brand building course introduces the fundamentals of brand identity and running a brand centre. Areas covered include: What makes a good brand? Objectives when interacting with the public. This Brand Building with the Public course …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving Best …
    £516

  • Confidence in Making Face to Face Cold Calls

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...in Making Face to Face Cold Calls London Confidence in Making Face to Face Cold Calls Manchester Confidence in Making Face to Face Cold Calls Nottingham Confidence in Making Face to Face Cold Calls Birmingham Confidence in Making Face to Face Cold Calls Bristol Confidence in Making …
    £516

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    Key Selling Skills - Overview The key selling skills sales training course (also known as Three and half steps to selling) teaches delegates how to maximise their sales potential by learning the rules of selling. From prospecting and establishing interest, to presenting and c …
    £516

  • Knowing Your Customer to Maximise Business Opportunities

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    Know Your Customer - Overview The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being the Best at …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Outgoing Calls - Maximising Effectiveness London Outgoing Calls - Maximising Effectiveness Manchester Outgoing Calls - Maximising Effectiveness Nottingham Outgoing Calls - Maximising Effectiveness Birmingham Outgoing Calls - Maximising Effectiveness Bristol Outgoing Calls - Maximising …
    £516

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Telephone Techniques - Incoming & Outgoing Calls - Timetable …
    £516

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    ...ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions) 11:00 - 11:30 The Importance of First Impressions & Lasting Impressions …
    £516

  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Making a positive first impression Answering questions confidently, 15.00 Telephone Interview Techniques 15.30 Attending Assessment Centres 16.00 Psychometric/Aptitude Tests and Personality Indicators. 16.30 Summary and Action Plans Agreed. …
    £516

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...12:30 - 13:00 Questioning techniques. How different questions can open up conversation. 13:00 - 14:00 Lunch 14:00 - 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and the advantages of using …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...- Incoming Calls London Excellent Customer Care - Incoming Calls Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent …
    £516

  • Planning Sales Activity to Help Meet & Exceed Targets

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 55 CPD points
    • Tutor support
    ...technology, interruptions, diary, journey planning) 15:15 - 15:30 Tea 15:30 - 16:30 Individual 12 month Sales Activity Plans (Number of cold calls, visits, new additions to the database, quotes etc. agreed) 16:30 - 16:45 Summary & Action Plans Agreed Planning Sales Activity to …
    £516

  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills …
    £516

  • How to Write Winning Tenders

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Document in detail. Writing Skills, getting your key messages across, improving your project proposal writing, making your proposal reader-centred, addressing your prospect’s needs, building a persuasive case. 16:30 - 16:45 Summary & Action Plans Agreed …
    £516

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Preparation for the Calls (Includes an introduction to objection-handling) 11:30 - 11:45 Coffee Break 11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Discussion on 1st Session of Calls 14:00 - 14:30 …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...tasks to make phone enquiries to different sectors and report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates to look at the importance of visual communication and again specifically …
    £516

  • Winning More Business on the Telephone

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Course Objectives 09:45 - 10:15 Telephone Prospecting 10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?) 11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest) …
    £516

  • Proof Reading Masterclass

    Practical Training for Professionals
    • Classroom - Edinburgh
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The role of the proof-reader carries a lot of responsibility, but usually very little support or credit. Many people assume that anyone can proofread. But there is much more involved in proofreading than correcting errors in written material – including concentration, a thoroug …
    £576

  • Appraisee Training Skills

    Practical Training for Professionals
    • Classroom - Edinburgh
    • Part-time
    • 6 CPD points
    Appraisee Training - Overview This course encourages attendees to self-assess by reflecting honestly on their performance, what they do well, what they do less well and how to ask for the support they need in order to maximise their contribution. This Appraisee Training cou …
    £576

  • Basic Life Support - Level 2 (CSTF Refresher) - London

    Mandatory Training Group
    £39.99 per person inclusive of VAT
    • Classroom - Central London
    • 2 hours · Full-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    Great service
    ...Cardiopulmonary Resuscitation (DNACPR) policy and anticipatory care decisions within clinical contexts, focusing on ethical considerations and patient-centred care. Learning outcomes Upon completing this CSTF adult resuscitation classroom course, participants will be able to: Recognise cardiorespiratory …
    £39.99

  • TQUK Level 3 Emergency Paediatric First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets the requirements for Paediatric First Aid outlined in the Early Years Foundation Stage.
    • Classroom - Aberdare
    • 2 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    Learners gaining this qualification will know that first aid is the responsibility of everyone involved in the working environment. This qualification is recognised by UCAS, which means learners may claim 8 tariff points for successfully completing this training and that will …
    £100

  • Dental Immediate Life Support (ILS) blended Part Two

    Remote First Aid & Pre-hospital Training Ltd
    CPD aligned to UK-CSTF Face to Face Courses for HCP's & Dental Professionals
    • Classroom - Chepstow
    • 3 hours · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Students are required to purchase & complete part-one beofre joining us for the fae to face course. There is an additional fee for aprt-one. Please contact us to register and purchase. The fee for part-one online is £40.00 This course is designed to meet the requirements …
    £130

  • Person Centred Care Planning

    Learning Connect
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...can choose a suitable time to run their course. Person-Centred Care training can be run anywhere in the United Kingdom. The person-centred Care training course is designed for all careers, or anyone involved in Person Centred Care Planning information gathering, life history work …
    £150

  • Manual handling of People

    Learning Connect
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...and human rights legislation/laws and a balanced move towards managing manual handling risks in a person-centred environment The principles of risk assessment in a person-centred environment Structure and function of the spine Risk factors for back pain Basic spinal biomechanics Application …
    £150

  • Mountain Leaders First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Meets National Sports Governing Bodies Requirements
    • Classroom - Lydney
    • 2 days · Full-time
    • 8 CPD points
    • Tutor support
    The Outdoor Pursuits 16 Hour First Aid course is aligned with the Institute for Outdoor Learning (IOL) Statement of Good Practice on Outdoor First Aid at Band 3.
    £165

  • Phlebotomy Training - London, Birmingham, Bristol and Swindon

    Lead Academy
    CPD Accredited Classroom-Based 1 day Phlebotomy Training with Online Course | Recognised Certificate | Exam Included
    • Classroom - Birmingham
    • 1 day · Full-time
    • Certificate(s) included
    • 11 CPD points
    • Tutor support
    Great service
    ...infection control principles when performing training 3 Hours of Remote Theoretical Learning 8 Hours of Face-to-Face Training Sessions at London Centre Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. Accredited …
    £245

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Nottingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Nottingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £248

  • Outdoor Pursuits First Aid

    Remote First Aid & Pre-hospital Training Ltd
    Face to face training course
    • Classroom - Waltham Cross
    • 2 days · Full-time
    • Certificate(s) included
    • 16 CPD points
    • Tutor support
    The Outdoor Pursuits 16 Hour First Aid course is aligned with the Institute for Outdoor Learning (IOL) Statement of Good Practice on Outdoor First Aid at Band 3. It is recognised and accepted by the listed National Sports Governing Bodies listed in the statement.
    £260

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Birmingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Birmingham
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Manchester

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Manchester
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Leeds

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Leeds
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Liverpool

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Liverpool
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Bristol

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Bristol
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - London

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Central London
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - Milton Keynes

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Milton Keynes
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    ...Understanding Modules Creating a Standard Module Understanding Procedures Creating a Sub Procedure Calling Procedures Using the Immediate Window to Call Procedures Creating a Function Procedure Naming Procedures Working with the Code Editor Lesson 3: Understanding Objects Understanding …
    £297.60

  • Microsoft Excel VBA Introduction (1 day) & CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support – Free PDF Certificate
    • 40 enquiries
    • Classroom - Leeds
    • 1 day · Full-time
    • Certificate(s) included
    • 7 CPD points
    • Tutor support
    Great service
    ...Topic 2C: Understanding Procedures Topic 2D: Creating a Sub Procedure Topic 2E: Calling Procedures Topic 2F: Using the Immediate Window to Call Procedures Topic 2G: Creating a Function Procedure Topic 2H: Naming Procedures Topic 2I: Working with the Code Editor Lesson 3: Understanding …
    £297.60

  • TQUK First Aid at Work Requalification (RQF)

    Remote First Aid & Pre-hospital Training Ltd
    Requalify as a workplace first aider.
    • Classroom - Chepstow
    • 2 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    ...achieved. If no more than one calendar month over this 3-year period, you may qualify to take the course again in two days rather than three. We call this our ‘requalification’ course. You must give a copy of our original certificate to your instructor to qualify. The HSE strongly recommend …
    £300

  • Advanced Leadership Course

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Leeds
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...consultation with the trainer when back in the workplace VENUES All of our venues are minimum 3 to 4 star rated and are located in the city centre, close to main railway networks, NCP car parks and local amenities. Free Wi-Fi is also available ADDED VALUE 3 months follow up online support …
    £354

  • Effective Business Communication

    Pitman Training Essex and Suffolk
    Classroom based course with study materials included
    • Classroom - Ipswich
    • 6 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    ...conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work. There are 6 sessions in this training course: - 1: You will look at the definition of business communication …
    £359

  • Legal Secretary - Audio Processing

    Pitman Training Essex and Suffolk
    Classroom based course with study materials, tutor support, exam and certification included.
    • 16 enquiries
    • Classroom - Ipswich
    • 14 hours · Part-time or full-time
    • 14 CPD points
    • Tutor support
    ...legal office and be able to start your professional legal administration career with ease. You can take full advantage of our training centre facilities who will have the audio typing equipment you’ll need to work through this course and all the while, have the benefit of support …
    £359

  • Audio Transcription - Practical Training Courses

    Pitman Training Essex and Suffolk
    Classroom based course with study materials, tutor support, exam and certification included.
    • 13 enquiries
    • Classroom - Ipswich
    • 15 hours · Part-time or full-time
    • 15 CPD points
    • Tutor support
    ...typing courses on offer, this one from Pitman Training is the very best. Work at your own flexible pace, get one-on-one help from course advisors and choose your own hours. You’ll have the benefit of gaining first-class audio typing skills with the Pitman Training name on your CV to …
    £359

  • Telesales Course - Sales

    ATA (Asset Training Academy) LTD
    Classroom & Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom - Leeds
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    ...world’ and how this affects their reaction to your call – and how this can be used to improve your own engagement techniques Clearly articulate what the W.I.I.F.M is (for the customer) from your call Learn how to turn a potential ‘cold call’ into a ‘warm’ and conversational discussion that …
    £390
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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