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9

Adr OR Driver Cpd courses in South West England

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    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    ...confidence and professionalism. Defuse emotionally charged people and regain the complainant’s trust. Quickly establish the root cause (drivers) of complaints and the desired outcomes of complainants. Conduct ‘fair’ investigations, present sustainable solutions, and manage complainant
    £495
    • Classroom - Bristol
    • Part-time
    • 55 CPD points
    • Tutor support
    ...initial impact on my time management) 12:45 - 13:45 Lunch Break 13:45 - 14:30 Taking Charge: Urgency and Importance (Understanding the drivers. Who sets the agenda? The Customers\' needs. Analysing the optimum approach. The way we work. Prioritising and reprioritising) 14:30 - …
    £516
  • Assertiveness & Building Personal Confidence

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    ...Lunch 14:00 - 15:00 Negotiating and Persuading (Understanding the clients needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?) 15:00 - 16:30 Practice Makes Perfect; Building Confidence in …
    £576
  • Sustaining Effective Financial Control

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...break even point understanding how costs may vary with sales key measures of efficiency and productivity identifying your key performance drivers using budgets; dealing with variances 12.45 - 13.30 Lunch Break 13.30 - 14.30 Understanding your Balance Sheet what it tells you …
    £576
  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Lunch 13:45 - 14:15 Vision A chance to explore one of the key skills used by effective leaders and how vision can be used as the key driver for business success. 14:15 - 14:45 Motivation How to gain commitment from colleagues, achieve positive results and create a ‘can do' …
    £576
  • Finance for Marketing and Sales People

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    ...break even point understanding how costs may vary with sales key measures of efficiency and productivity identifying your key performance drivers using budgets; dealing with variances 12.45 –13.30 Lunch Break 13.30 –14.30 Understanding your Balance Sheet what it tells you –how …
    £576
  • Managing the Training Function

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Edinburgh Managing the Training Function Leeds Managing the Training Function - Timetable 09:30 Coffee & Course Objectives 10:00 Drivers behind the T & D strategy 10:15 Stakeholder analysis 10:30 Syndicate work 11:15 Training Needs Analysis, including Case Study 12:00 How …
    £576
  • Time Management Skills

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    ...initial impact on my time management) 12:30 - 13:30 Lunch Break 13:30 - 14:45 Taking Charge: Urgency and Importance (Understanding the drivers. Who sets the agenda? The Customers’ needs. Analysing the optimum approach. The way we work. Prioritising and reprioritising) 14:45 - 15:00 …
    £576
  • Sales Management (2 day course)

    Practical Training for Professionals
    • Classroom - Bristol
    • 2 days · Full-time
    • 11 CPD points
    • Tutor support
    ...covers how to develop your sales strategy process, identifying and building your sales team, concepts of value in sales management, and drivers of competitive advantage. Sales Management (2 day course) - Timetable DAY 1 09:30 - 09:45 Coffee & Course Objectives 09:45 …
    £960

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