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  • Essential Marketing Skills

    Practical Training for Professionals
    • 35 enquiries
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The PTP Essential Marketing Skills course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future. This training course is available throughout the UK. CPD Value …
    £516
  • Personal Organisation Skills for Secretaries & PAs

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    This course is intended to complement People Management Skills for Secretaries and Pas , but can be taken alone. The focus here is on improving the organisational skills needed in changing times, particularly when asked to manage small projects like events, conferences, office …
    £576
  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through in …
    £516
  • Practical Project Management (2 day course)

    Practical Training for Professionals
    • 25 enquiries
    • Classroom - Leeds
    • Part-time
    • 11 CPD points
    • Tutor support
    This course is designed for those who need a practical hands-on approach to managing projects, without it getting “heavy”. It covers all aspects of a project’s life cycle, from the project start-up sequence, application of monitoring & control to keep it on-track, and inclu …
    £1,140
  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This generating new business by telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delega …
    £516
    • Classroom - Leeds
    • 3 hours · Full-time
    • 3 CPD points
    • Tutor support
    This telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor to real prospects of the companies attending, in many cases this will result in genuine leads! Delegates will also improve t …
    £220
  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way. This How to say 'No' and …
    £516
  • How to Write Winning Tenders

    Practical Training for Professionals
    • Classroom - Leeds
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Many organisations seek suppliers by requesting tenders or proposals. The challenge for a business is to submit a tender or proposal that emphasises their strengths and added-value benefits, and differentiates them from other applicants. This one-day course will provide partici …
    £516
  • Project Management Masterclass - Half Day (am)

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Leeds
    • Part-time
    • 3 CPD points
    This half-day course is designed for those who are increasingly undertaking project work in their job roles and have had no basic training in the important and necessary steps required to ensure the development of the project. Delegates are invited to bring with them a curren …
    £300
  • Re-Energising a Stalled Change Campaign

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 55 CPD points
    • Tutor support
    It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change Charles Darwin The most human characteristic is resistance to change Sir John Harvey Jones This is a specialist training cour …
    £576
    • Classroom - Leeds
    • Part-time
    • 55 CPD points
    • Tutor support
    Managing your emotions under pressure. Does your temper ever get you into trouble? Do you sometimes rub people up the wrong way? Do you ever waste time through overreacting? If your answers leave you wanting to change your behaviour, come along and find out how to do somethin …
    £576
  • Managing Bullying at Work

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 55 CPD points
    • Tutor support
    Managing Bullying at Work - Overview This course is designed to help organisations recognise and cope with bullying in the workplace. It will enable delegates to explore the reasons behind bullying, conflict and inappropriate behaviour. The course covers: • Defining and deali …
    £576
  • Managing Change Masterclass

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing Change - Overview At one time or another most of us have wished that the pace of change at work would slow down so we could catch our breath. Unfortunately, it often does not. So, we usually have to manage the changes as best we can while still maintaining - and some …
    £576
  • Managing Major Accounts (2 day course)

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 11 CPD points
    • Tutor support
    Managing Major Accounts (2 day course) - Overview This course has been designed to develop and refresh the range of skills and techniques needed to proactively manage (rather than react to) our existing clients needs and to turn high value, major clients into long-term busine …
    £960
  • Managing Remote Teams

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing Remote Teams - Overview This Managing Remote Teams course is designed to help managers who have to manage teams who are located in two or more locations. Also applicable to overseas management and managing team members who work from home. This course will give you a …
    £576
  • Managing Sickness And Absences

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing Sickness And Absences - Overview The managing sickness and absences course is designed to help managers deal with short and long term absence effectively. It will enable managers to get the most out of their team, and be aware of the policies and procedures applicabl …
    £576
  • Managing the Training Function

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing the Training Function - Overview It is too easy for a training function to be ignored. This can happen when the function sees itself as the “professionals”, but others see it as not contributing enough to the business. This course is designed to ensure the training f …
    £576
  • Managing Your Green Policy Effectively

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing Your Green Policy Effectively - Overview A practical and inspirational course on how to manage and develop your business by reducing your energy bill, carbon dioxide emissions and carbon footprint. This Managing Your Green Policy Effectively course is available thr …
    £576
  • Marketing Skills Masterclass - Half Day (am)

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 3 CPD points
    • Tutor support
    Marketing Skills Masterclass - Half Day (am) - Overview Top tips in the best practices in marketing are divulged. Delegates have an opportunity to discuss their marketing methods and strategies and gain advice and new ideas that will make them more effective and cost efficien …
    £220
    • 16 enquiries
    • Classroom - Leeds
    • Part-time
    • 3 CPD points
    • Tutor support
    This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system …
    £220
    • Classroom - Leeds
    • Part-time
    • 3 CPD points
    • Tutor support
    Masterclass in Interpreting Financial Statements - Half Day (pm) - Overview The aim of this half-day course is to offer practical experience in reading financial statements enabling relevant interpretation and evaluation to enhance business decision-making. It is intended for …
    £220
    • Classroom - Leeds
    • Part-time
    • 3 CPD points
    • Tutor support
    This short course is designed to introduce delegates to the essential skills required for effective team management. The course defines the management function and outlines the desired characteristics and behaviours of effective business managers. It then introduces the skills …
    £220
  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Leeds
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales r …
    £516
    • Classroom - Leeds
    • Part-time
    • 11 CPD points
    • Tutor support
    The course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and areas where the competition may be stronger. This interactive course uses role-plays and green-light thinking techniques to look for improvem …
    £960

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