Effective Complaint Hnadling
Hamilton Mercer
- Classroom - Central London
- 1 day · Full-time
- Certificate(s) included
- 6 CPD points
- Tutor support
...confidence and professionalism. Defuse emotionally charged people and regain the complainant’s trust. Quickly establish the root cause (drivers) of complaints and the desired outcomes of complainants. Conduct ‘fair’ investigations, present sustainable solutions, and manage complainant
…