CQI/IRCA Introduction to Stakeholder Communications - eCourse
Fully online course, CQI approved
TPT Consultancy & Training Ltd
Summary
- Tutor is available to students
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Overview
This course will provide learners with the development of key skills in communicating, influencing and negotiating across a broad range of organisational contexts. Learners will leave the course with the capability to evaluate and improve both their own communications and those of others within their organisation.
Certification
Introduction to Stakeholder Communications
Description
This one-day course covers the following indicative content:
- Introduction to effective communications
- Verbal communications
- Creating a clear and concise message
- Voice and body language
- Presentation skills
- Effective questioning
- Written communications
- Behaviour in communication
- Personal styles
- Personality types
- Communication styles
- Listening skills
- Giving and receiving feedback
- Feedback framework
- Dealing with conflict
- Negotiation
- Negotiation process
- Skills in conducting a negotiation
- Personal planning
- Customer and stakeholder communications in your organisation
- Evaluation of communications
- Action planning
Who is this course for?
This course targets learners who will be actively involved as team members in communication with stakeholders within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Stakeholder Communication. Learners will leave the course with the capability to participate as a member of a team in the application of the key tools within their organisation.
Requirements
As this is a foundation course, there are no formal prerequisites.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.