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Crisis Management and Effective Decision Making

Classroom based course with study materials, lecturer support and CPD Hours included

London Training For Excellence

Summary

Price
£4,320 inc VAT
Study method
Online
Duration
5 days · Self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students
2 students enquired about this course

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Overview

Learning Objectives: Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management. Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis. At the incident site learn how to avoid miss-management and so make a bad situation worse. Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively. Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis. Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers. Learn how to plan and manage multi agency exercises – and make them more rewarding and exciting. Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness. Describe the steps in the decision making process. Identify the assumptions of the rational decision making model. Define certainty, risk, and uncertainty as they relate to decision making. Describe the actions of the bounded rational decision maker. Identify the two types of decision problems and the two types of decisions that are used to solve them. Define heuristics and explain how they affect the decision making process. Identify four decision making styles . Describe the advantages and disadvantages of group decisions.

Description

Day 1 - Understanding Crisis Management:

  • How to manage a crisis?
  • Virtually every crisis contains the seeds of success as well as the roots of failure.
  • The Rationale of the Crisis Manager.
  • Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis.

Day 2 - Who decides who sits in the \'hot-seat\'?

  • Case Studies, why some companies fail and others survive?
  • Who owns the mitigation process?

Self-evaluating questionnaires

  • Developing and Implementing Emergency Plans

Twelve point check list covering the whole planning process

Mutual Aid arrangements

Company-wide strategic contingency plans

Service or departmental plans

Building evacuation plans

Day 3 - Crisis Management and Communications. Emergency Centre/s

  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop
  • Dealing with a crisis - the \'communications\' perspective
  • Command and Control Issues

Operational (at the scene)

Tactical (at the forward control point/incident command)

Strategic (boardroom level/emergency operations centre)

  • On Scene Crisis Management, essential elements for success

Day 4 - Reputation Management - Managing the Media. \'How to\' sessions

  • Organizing a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario
  • Incident Management & Aftermath
  • Alerting and Warning. Case Studies. What can go right and what can go wrong

Day 5 - Potential Psychological & Welfare problems in Crisis Management

  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Leadership Behavior and Behavioral Safety

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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