Customer Excellence for Finance Staff
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Overview
This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.
This Customer Excellence for Finance Staff course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Customer Excellence for Finance Staff London
Customer Excellence for Finance Staff Manchester
Customer Excellence for Finance Staff Nottingham
Customer Excellence for Finance Staff Birmingham
Customer Excellence for Finance Staff Bristol
Customer Excellence for Finance Staff Edinburgh
Customer Excellence for Finance Staff Leeds
CPD
Description
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:30 Customer Excellence
(What does it mean to you? Why should we bother? The good v the bad)
10:30 - 11:00 Benefits of Delivering Customer Excellence
11:00 - 11:15 Coffee break
11:15 - 12:00 Know your Customers
12:00 - 12:45 Developing Customer Excellence
(Customer expectations, service evaluation)
12:45 - 13:45 Lunch break
13:45 - 14:45 Customer Complaints
(Why customers complain, dealing with difficult customers, benefits of complaints)
14:45 - 15:30 Act Upon It!
(Understanding some of the financial acts that govern what we do)
15:30 - 15:45 Coffee Break
15.45 - 16:30 Have we got it right?
16:30 - 16:45 Summary & Action Plans Agreed
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.