Customer Support: course
Certificate in Customer Support (CPD Accredited) with tutor support and quiz based exam
UK Professional Development Academy LTD
Summary
- Certificate of completion - £29
- Certificate of completion - £40
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Customer Service Support, CPD, a best-selling Certificate, and a Customer Service quiz-based assessment are included. This Customer Support course comes with easy-to-understand e-learning study material.
"Customer Service" Support is one of the essential departments and functions of businesses to communicate with their customers properly and guide them about services.
Enhance the knowledge and skills of Customer Service Support through UK PD Academy's Certificate in Customer Support. The UK PD Academy has successfully included the Customer Support certification program in the online portal. It now offers the candidates a golden opportunity to enrol in the Customer Support Training course. Every one of us serves customers, whether we realize it or not. Customer Service Support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach Customer Service support. The customer experience begins long before the purchase is made. Besides the importance of customer service for businesses, the discipline is also responsible for providing several career opportunities to new learners.
Certificates
Certificate of completion
Digital certificate - £29
Upon successfully passing the Customer Support course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA in PDF format or Hardcopy.
Certificate of completion
Hard copy certificate - £40
Upon successfully passing the Customer Support course Final Test, the Learner must pay for the CPD Accredited Certificate of Completion from UKPDA in PDF format or Hardcopy.
CPD
Course media
Description
Customer Service
The Certificate in Customer Support course aims to provide training candidates with a basic understanding of customer services and the state of customer service and customer support. Another aim of the Customer Support certificate is to understand candidates with challenges in customer support and the different applications used in the organisation's customer support. Identify and establish online customer support documentation and learn to be proactive in customer support.
Customer Support - Learning Objectives
Some of the Key Learning Objectives of the Customer Support Training course are:
- Define customer support
- Know the different venues for customer support
- Recognise the challenges of customer support
- Learn different applications
- Know the proper forms of documentation
- Learning to be proactive in customer support
Customer Support - Course Outline
To achieve a Customer Support Training Certificate, the learners must complete mandatory modules with the UK Professional Development Academy.
Customer Support - Mandatory Topics
- Topic 1: What is Customer Service?
- Topic 2: Challenges
- Topic 3: Emails
- Topic 4: SMS
- Topic 5: Web Chats
- Topic 6: Multi-Channel Apps
- Topic 7: Support Ticket Apps
- Topic 8: Documentation
- Topic 9: Feedback
- Topic 10: Be Proactive
Customer Support - Certificate
Upon successfully passing the customer support course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.
CPD Accredited Certificate of Completion (PDF format) = £29
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49
CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54
Who is this course for?
Customer Support
The Customer Support Training course is purposely designed for managers and customer support officers to connect with their employees and customers emotionally and motivate them to focus on their work and reach their personal and company goals. Without any prior knowledge of Customer Services, the learners can take this course, and there are no age restrictions. Thus, anyone who is passionate and ambitious about customer support can take the course. There are no specific dates or deadlines for admission, and you can enrol anytime on this course.
Requirements
Customer Support
There are no precise requirements for a Customer Support Training Certificate as no prior knowledge and experience of Customer Support and handling customers’ emotions is required.
Students seeking to enrol for this Customer Support course should meet the following requirements;
- Be aged 16 years or above
- Solid knowledge of the English Language
- Basic knowledge of the English Language & Basic Computer Skills
- Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
- A genuine desire to study and succeed.
Career path
Customer Support
After taking this Customer Support course, you will be eligible for a number of career paths, such as;
- Administrative Officer
- Customer Support Officer
- Business Development Officer
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
