Dealing with Difficult People
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
This Dealing with Difficult People course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Dealing with Difficult People London
Dealing with Difficult People Manchester
Dealing with Difficult People Nottingham
Dealing with Difficult People Birmingham
Dealing with Difficult People Bristol
Dealing with Difficult People Edinburgh
Dealing with Difficult People Leeds
CPD
Description
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 A Difficult Exercise
11:00 - 11:15 Coffee
11:15 - 11:45 Identifying Customer Types
11:45 - 12:15 Customer Types - Behaviour
12:15 - 13:00 Strategies for Dealing with the Different Customer Types
13:00 - 13:45 Lunch
13:45 - 14:30 Why Does a Customer Complain?
14:30 - 15:00 Dealing with Complaints
15:00 - 16:15 Complaint Recordings (Includes working coffee break at 15:30)
16:15 - 16:30 Assignment
16:30 Summary & Action Plans Agreed
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.