Delivering Excellence Via Email - Half Day (am)
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.
Delegates will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.
Course Locations
Delivering Excellence Via Email - Half Day (am) London
Delivering Excellence Via Email - Half Day (am) Manchester
Delivering Excellence Via Email - Half Day (am) Nottingham
Delivering Excellence Via Email - Half Day (am) Birmingham
Delivering Excellence Via Email - Half Day (am) Bristol
Delivering Excellence Via Email - Half Day (am) Edinburgh
Delivering Excellence Via Email - Half Day (am) Leeds
CPD
Description
09:00 - 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
09:30 - 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
10:00 - 10:30 Best practice. The golden rules to writing an outstanding email.
10:30 - 11:00 Verbal communication skills. The challenge of misinterpretation.
11:30 - 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
12:00 - 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.