Effective Business Communication
Classroom based course with study materials included
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Location & dates
End date: 23/06/2025
Additional info: 9.30am-4.30pm lunch and refreshments provided.
Central London
London
WC1A2RP
United Kingdom
End date: 20/10/2025
Additional info: 9.30am-4.30pm lunch and refreshments provided.
Central London
London
WC1A2RP
United Kingdom
End date: 31/07/2025
Additional info: 9.30am-4.30pm lunch and refreshments provided.
2 St Johns Court, Moulsham Street
CHELMSFORD
Essex
CM20JD
United Kingdom
End date: 20/11/2025
Additional info: 9.30am-4.30pm lunch and refreshments provided.
2 St Johns Court, Moulsham Street
CHELMSFORD
Essex
CM20JD
United Kingdom
Overview
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers. In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focussing on email, texts, online conferencing and more. This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.
CPD
Description
There are 6 sessions in this training course: -
1: You will look at the definition of business communication and the different methods of communicating in business.
2: You’ll focus on the appropriate use of tone and language in your communications.
3: Will look at planning your communication and the different forms of written business communications.
4: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.
5: This session focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
6: This session focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.
Who is this course for?
If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.
Requirements
There are no specific pre-requisites required for the study of this course.
Career path
Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary or PA will find this course a great point to progress from.
Questions and answers
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Provider
Pitman Training provides high quality learning to help you improve your job performance and career progression.
Our programmes offer flexibility of independent online study, campus learning environments and individual coaching to reflect your preferred learning style.
All students receive downloadable reference materials, live Q&A support, exams and certification to demonstrate the quality of your new skills.
Recognised as a Provider of Training Excellence, Pitman Training has over 180 years' experience supporting professional learners to achieve their career objectives so you can have confidence your learning is in safe hands.
Add to basket or enquire
Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
