Effective Business Communication

Effective Communications Skills are essential to master as they're often at the top list qualities demanded by employers.

In this course over six modules you'll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication.

You'll also cover face to face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally you'll look at online communication and how to effectively communicate online focusing on emails, texts, online conferencing, and more.

This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online at home or work.

Pitman Training Certificate

Digital certificate - Included

There are 6 lessons in this training course:

Lesson One: You will look at the definition of business communication and the different methods of communicating in business.

Lesson Two: You will focus on the appropriate use of tone and language in your communication.

Lesson Three: Will look at planning your communication and the different forms of written business communications.

Lesson Four: You will cover face to face and phone communications as well as focusing on listening skills, questioning skills, body language, and personal networking.

Lesson Five: This lesson focuses on presentation skills and look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentations and audio conferencing.

Lesson Six: This is an e-learning module which focuses on online communication. You will look at online communications such as emails, webpages and blogs, then you'll look at spoken online communication, which include video conferencing, online presentations and audio conferencing.

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for. It's also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

There are no pre - requisites required for the study of this course.

Anyone looking for an Office Administration career in roles such as Admin Assistant, Secretary, Legal Secretary, Medical Secretary, or PA will find this course a great point to progress from.