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121

Customer OR Services courses in England

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  • Train the Trainer Core Skills

    Skills Converged
    Classroom Based. Detailed Workbook, Assessment, Video Critique & CPD Accredited Certificate. Early Bird Discount.
    • 62 enquiries
    • Classroom - Central London
    • 2 days · Full-time
    • Certificate(s) included
    • 14 CPD points
    • Tutor support
    Are you wondering how to design a course from the beginning to the end? Do you want to increase engagement in the classroom? Do you want to maximise learning and retention based on proven techniques in cognitive psychology? During this intensive interactive 2-day train the traine …
    from £595 (VAT exempt)

  • Classroom NVQ Level 3 Assessing (CAVA)

    Train Aid Ltd
    3 Day classroom based course with study materials, and full tutor support.
    • 430 enquiries
    • Classroom - North London
    • 3 days · Part-time
    • Regulated qualification
    • Tutor support
    ...observation of one of the practice assessments. This can be completed by a qualified assessor within your workplace, or Train Aid can provide this service for an additional fee of £60. The level 3 assessing course is designed for anyone who carries out assessments on-site and in the classroom …
    £594

  • Personalized AutoCAD Training for Interior Designers: Live Online and One-to-One

    Real Animation Works Limited
    Autocad face to face training customised and bespoke. In-person
    • 68 enquiries
    • Classroom - South West London
    • 16 hours · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    ...layouts and designs for residential and commercial spaces. CAD Technician: Create and modify technical drawings and blueprints. Building Services Engineer: Civil Engineering Technician: Construction Project Coordinator: CAD Instructor or Trainer: Freelancer or Consultant: …
    £580

  • Communication Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communication …
    £576

  • Introduction to Buying

    Practical Training for Professionals
    • 19 enquiries
    • Classroom - Birmingham
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Communication Skills (The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00 - 11:15 Coffee Break 11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic …
    £576

  • Investor and Entrepreneur Skills

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Fast" 14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00 - 16:30 Grooming to Increase Profitability and Marketability. 16:30 Summary & Action Plans Agreed Investor and Entrepreneur …
    £576

  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...potentially talk themselves into recession. The real challenge is to optimise the use of major assets (people) colleagues, employees, suppliers, customers and all other contacts. The day will examine how to get the most out of others to ensure all opportunities are maximised and all risks are …
    £576

  • Credit Control Masterclass

    Practical Training for Professionals
    • 90 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Popular
    ...awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time. This finance training course is available throughout the UK. CPD Value 5.5 Hours …
    £576

  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused objectives. 10.30-11.15: Leadership models. What can we learn from them and how to apply them to our business. Motivation the …
    £576

  • Project Management Skills

    Practical Training for Professionals
    • 63 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...importance of good communications; the challenges) 11:00 – 11:15 Coffee 11:15 - 12:30 Planning and Preparation of Projects (identifying customer/client needs; aim and objectives and outcomes of the project; boundaries and limitations; resources and timescales; organisation, resources …
    £576

  • Risk Management Techniques

    Practical Training for Professionals
    • 16 enquiries
    • Classroom - Birmingham
    • Part-time
    • 55 CPD points
    ...intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. This Risk Management course is available throughout the UK. CPD Value 5.5 Hours Course Locations Risk …
    £576

  • Time Management Skills

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...12:30 - 13:30 Lunch Break 13:30 - 14:45 Taking Charge: Urgency and Importance (Understanding the drivers. Who sets the agenda? The Customers’ needs. Analysing the optimum approach. The way we work. Prioritising and reprioritising) 14:45 - 15:00 Tea 15:00 - 15:30 Techniques …
    £576

  • Introduction to Quality Management

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...measuring performance; listening to the customer; benchmarking) 15:00 - 15:15 Tea 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance) …
    £576

  • Managing Change Masterclass

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...as best we can while still maintaining - and sometimes increasing - our own performance, perhaps other peoples performance and maybe even customer expectations. Phew! It is no wonder we struggle to cope sometimes. If some of the above sounds familiar, this course is for you. We will …
    £576

  • Managing Conflict in the Workplace

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...conflict Be able to distinguish between aggression, assertion and submission Know how to manage conflict with both internal and external customers Have developed the skill to handle a variety of everyday confrontational situations …
    £576

  • Maximising Performance by Influencing and Persuading

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...has missed the point when you communicate with them? you are struggling to put your point across when communicating with colleagues or customers? you have found it difficult to influence someone towards your point of view? you struggle with priorities? you spend more time in meetings …
    £576

  • Team Building Skills for Managers

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...12:00 Team Building Exercises (Dealing with a range of business activities such as working on a project, developing a new service, reviewing customer service priorities) 12:00 - 13:00 Review of Team Building Exercise (Characteristics of the Team/Learning points - conflict, co-operation …
    £576

  • Advanced Credit Control - Customer Focused

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • Tutor support
    ...soft skills required to harness positive relationships inside and outside of the business to enhance customer perception and increase margin. Advanced Credit Control - Customer Focused - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 Utilising positive communication …
    £576

  • Edward de Bono’s Six Thinking Hats®

    Indigo Business Services
    The decision-making, idea evaluation and meeting management workshop
    • Classroom - Richmond, Surrey
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Edward de Bono's internationally renowned decision-making, idea evaluation and meeting management workshop. It transforms thinking and communication, as well as halving meeting times and doubling their effectiveness. Dr Edward de Bono's Six Thinking Hats® is a globally renowned t …
    from £552.90

  • Practical Projects™ - an introduction to project management

    Indigo Business Services
    Learn how to maximise your time and do more with less by understanding the fundamentals of project management.
    • Classroom - City of London
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Understand the fundamentals of project management and gain a practical, widely applicable framework*. In easy common-sense steps this workshop: Introduces project management, cutting through the terminology, providing an insight into common pitfalls. Provides a taster of practica …
    from £552.90

  • Rapid Reading™ - Speed through business documents

    Indigo Business Services
    Speed through business documents – rapidly identify, extract and remember the information you need.
    • Classroom - City of London
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    We all face the challenge of business reports that remain unread, emails that don’t get dealt with, time-sensitive documents that don’t get the attention they deserve and books on the shelf, filled with useful information, left in place for years, pristine and untouched. Becoming …
    from £552.90

  • CCNA Training Course (Instructor-Led Classroom based)

    Impact IT Training
    Special Offer: CompTIA N+ & CCNA = £1000 (was £1350)
    • 134 enquiries
    • Classroom - East London
    • 40 hours · Part-time or full-time
    • Professional certification
    • Tutor support
    ...Components to connect clients using GUI only such as, security settings, building Wireless LAN, advanced Wireless LAN settings, and Quality of Service(QoS) profiles Describe The purpose and basic Rapid PVST+ operations Physical infrastructure connections of WLAN components like AP, WLC …
    £550

  • Microsoft Access Advanced (now with live online classes)

    MS Office Training Ltd
    Small groups max 4 attendees, Trainer led Live online classes and 1 year email support
    • Classroom - City of London
    • 2 days · Part-time or full-time
    • Tutor support
    Great service
    ...Querys Do advance Form design with the use of macros and buttons Export and import data to and from different sources. 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than …
    £550

  • Microsoft Excel Macros & VBA - classroom

    MS Office Training Ltd
    Small groups - Trainer led Live online classes and 1 year email support
    • Classroom - City of London
    • 2 days · Part-time or full-time
    • Tutor support
    Great service
    ...routine in case things go wrong with VBA code ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk Customer Feedback Best Training Ever! Just finished a bespoke 1-1 training …
    £550

  • Comptia A+ Training Course (Virtual Instructor-Led)

    Impact IT Training
    CompTIA A+, MCSA Windows 10, MCSA Windows Server 2016 = £2300.00
    • 205 enquiries
    • Classroom - East London
    • 5 days · Part-time or full-time
    • Professional certification
    • Tutor support
    ...security devices and processes Identify potential hazards and proper safety procedures Use good communication skills when communicating with customers and colleagues Course Extras: Instructor Led Class Based Training Hands On Experience on Real World Lab Equipment Free Re-Training …
    £550
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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