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Customer OR Services courses in England

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  • Microsoft Excel VBA Pro (3 Days) & CPD Certificate - Nationwide

    Infero Training Ltd
    Classroom based CPD Accredited course - Post Course Support - All Level Introduction to Advance – Free PDF Certificate
    • 166 enquiries
    • Classroom - Coventry
    • 3 days · Full-time
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    Highly rated
    This intensive 3 days, hands-on Microsoft Excel VBA programming course is fully Accredited by CPD and helps you to gain comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels. It introduces Excel VBA …
    £789.60

  • Microsoft Excel Programming with VBA (3 Days) & CPD Certificate - Milton Keynes

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance
    • Classroom - Milton Keynes
    • 3 days · Full-time
    • 20 CPD points
    • Tutor support
    Great service
    This intensive 3 days, hands-on Excel VBA programming course is fully Accredited by CPD and helps you to gain a comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels. It introduces Excel users to the p …
    £720

  • Microsoft Excel Programming with VBA (3 Days) & CPD Certificate - Birmingham

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Birmingham
    • 3 days · Full-time
    • 20 CPD points
    • Tutor support
    Great service
    This intensive 3 days, hands-on Excel VBA programming course is fully Accredited by CPD and helps you to gain a comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels. It introduces Excel users to the p …
    £720

  • Communication Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communication …
    £576

  • Consultative Selling

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    Consultative Selling - Overview This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships …
    £516

  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...leads post the exhibition (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed …
    £516

  • Introduction to Buying

    Practical Training for Professionals
    • 19 enquiries
    • Classroom - Birmingham
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Communication Skills (The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00 - 11:15 Coffee Break 11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic …
    £576

  • Investor and Entrepreneur Skills

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Fast" 14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00 - 16:30 Grooming to Increase Profitability and Marketability. 16:30 Summary & Action Plans Agreed Investor and Entrepreneur …
    £576

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Keeping The Doors Open (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed Key Selling Skills - Benefits Gain the ability to identify their market …
    £516

  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...potentially talk themselves into recession. The real challenge is to optimise the use of major assets (people) colleagues, employees, suppliers, customers and all other contacts. The day will examine how to get the most out of others to ensure all opportunities are maximised and all risks are …
    £576

  • Credit Control Masterclass

    Practical Training for Professionals
    • 90 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Popular
    ...awareness and basic understanding of credit control methods and techniques. It aims to enable managers to be more effective in ensuring their customers meet their commitments to pay regularly and on time. This finance training course is available throughout the UK. CPD Value 5.5 Hours …
    £576

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workplace. This customer care training course is available throughout the UK. CPD Value 5.5 Hours Course Locations Customer Care London Customer Care Manchester Customer Care Nottingham Customer Care Birmingham Customer Care Bristol Customer Care Edinburgh Customer Care Leeds …
    £516

  • Negotiating to a Satisfactory Close

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...getting a sale but also maximising profit.) 11:45 - 12:15 Reasons To Listen (This module concentrates on keeping quiet and letting the customer do the talking.) 12:15 - 12:45 Closing Questions (21 types of closes are studied including the barter close which stresses the importance …
    £516

  • Objection Handling Skills

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation …
    £516

  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be sales, customer care or research calls, delegates will be able to practise their techniques in role plays and then implement them in live calls. This …
    £516

  • The Art of Retail Selling

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Basics (understanding of the underlying attitude and approach to ensuring your customers needs are fully met) 11.00 - 11.15 Coffee Break 11.15 - 12.00 Customer Profile (Understanding who our customer is to identify approach, merchandise layout and accessibility) 12.00 - 13.00 …
    £516

  • Dealing with Difficult People

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...11:00 - 11:15 Coffee 11:15 - 11:45 Identifying Customer Types 11:45 - 12:15 Customer Types - Behaviour 12:15 - 13:00 Strategies for Dealing with the Different Customer Types 13:00 - 13:45 Lunch 13:45 - 14:30 Why Does a Customer Complain? 14:30 - 15:00 Dealing with Complaints …
    £516

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them? 14:20 Golden Rules For Achieving Excellent Customer Care 14:40 GROUP 2 AS ABOVE 15:30 One to One Supervision 16:15 - 16:30 Both …
    £516

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's that increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills …
    £516

  • Essential Marketing Skills

    Practical Training for Professionals
    • 35 enquiries
    • Classroom - Birmingham
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The PTP Essential Marketing Skills course goes through the whole process of marketing goods and services, from the creation of a product to ensuring that customers will come and buy more from you in the future. This training course is available throughout the UK. CPD …
    £516

  • Winning More Business in the Final Meeting (2 day course)

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 11 CPD points
    • Tutor support
    ...prepare to be one of their colleagues customers i.e. identify difficult questions and areas where the competition may be stronger.) Day 2 09:30 - 11:00 Final Meeting role plays (Each delegate will take it in turns to be a presenter and a customer. Interaction will be encouraged). …
    £960

  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...interacting with staff from their company a memorable one.) 14:30 - 16:00 Role Plays (Groups take it in turns to play company representative, customer and observer. All will have a turn in each role and small groups will report back to the large group.) 16:00 - 16:30 Best Practice in …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516

  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516

  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - Birmingham
    • Part-time
    • 6 CPD points
    • Tutor support
    ...5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused objectives. 10.30-11.15: Leadership models. What can we learn from them and how to apply them to our business. Motivation the …
    £576
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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