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Getting More From the Telephone

SUMMER OFFER: Getting More From the Telephone with ZandaX workbook & Action Plan

ZandaX

Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
4 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

DEVELOPMENT course option, with your own ZandaX Getting More From the Telephone workbook

The price includes a fully interactive online Getting More From the Telephone course, delivered in 1 targeted modules, along with your own ZandaX Getting More From the Telephone workbook and Action Plan.

Support: this course has 60-day tutor email support, with response within 24 hours/one working day.

Description

Includes Telephone Communication: The Good & Bad, Improving Your Telephone Communication, 7 Ways to Overcome Challenges on the Phone

ABOUT THE ZANDAX WORKBOOK: You get the special ZandaX workbook which gives a course summary and space for your notes, as well as our unique ACTION PLAN that enables you to relate the content to your own life, and to monitor and manage your ongoing development. How does that sound?

Here's what you'll learn in our Getting More From the Telephone course:

Getting More From the Telephone
* What You Will Learn * Your Objectives * Telephone Communication: What's Good & Bad * Improving Your Telephone Communication * 7 Ways to Overcome Challenges on the Phone * Key Takeaways * Module Test
Workbook Download
* Interactive Workbook Download

Who is this course for?

Anyone who wants to improve communication skills on the telephone, whether for themselves or their staff, with tools that can be used at work, at home or in social situations.

Requirements

All concepts and tools are explained simply and helpfully, so there are no pre-course requirements: all you need is a desire to learn how to communicate better on the telephone.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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