Handling Difficult Situations
Blended virtual classroom course
Summary
- Certificate of completion - Free
- Tutor is available to students
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Dates
Overview
This course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances.
You will learn how to understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations and you will leave the course with the skills and the confidence to apply the appropriate techniques to your day-to-day activities.
Certificates
Certificate of completion
Digital certificate - Included
Description
Blended virtual training programme
- 1x3hr virtual expert-led sessions
- 1:1 Virtual coaching session
- On-demand digital learning playlist
What will I learn?
By the end of this course you will be able to:
- Forge more positive working relationships with individuals you find difficult
- Separate people from their behaviour and avoid making inaccurate assumptions
- Recognise and respond to non-assertive behaviours and crossed transactions
- Adopt a confident, professional and appropriate approach to difficult situations
- Give constructive and courageous feedback to a ‘difficult’ individual
- Receive critical feedback gracefully
- Use strong communication skills to improve interactions and create mutual understanding
- Plan your personal strategy for dealing with difficult situations
What will it cover?
- Challenging your assumptions and focusing on observed behaviour
- Breaking the Belief-Behaviour cycle
- Identifying types of behaviour and their impact on self and others
- Choosing an assertive response in a difficult situation
- Using practical tools to build your assertiveness toolkit
- Communicating effectively through active listening and asking great questions
- Creating congruence of visual, verbal and vocal communication elements
- Becoming aware of filters and how they can distort our experiences
- Applying a simple model to incorporate the key elements of effective feedback
- How to receive critical feedback with grace and purpose
Who is this course for?
Suitable for anyone looking to develop their skills and confidence when dealing with difficult people and situations at work.
Questions and answers
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Provider
Hemsley Fraser, a leading global learning and development specialist of over 25 years, provides face-to-face, digital and blended programmes. They have a portfolio of 400+ courses over many topics areas including management and leadership, personal effectiveness and impact, project management and PA, secretarial and administrator.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
