Hotel Management
Explore an endless range of extraordinary career options at home and abroad with this advanced-level Hotel Management.
Hotel Management - Course Outline
This intensive yet digestible Diploma in Hotel Management is delivered across 19 modules each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.
Hotel Management - Unit 1 - Introduction to Hotel Management
This Hotel Management unit covers the following topics:
- What is Hospitality?
- Characteristics of the Hospitality Industry
- Scope of the Hospitality Industry
- Career Prospects in Hospitality Industry
- Hotel Departments
- Functions of Major Hotel Departments
Hotel Management - Unit 2 - Principles of Hotel Front Office Operations
This Hotel Management unit covers the following topics:
- Managing Front Office Operations
- Front Office Functions
- Front-of-the-House Operations
- Basic Concepts of Yield Management
- Generating Reservation Reports
- Managing Reservations
- Front Office Accounting
- The Electronic Front Office (EFO)
- Plus more
Hotel Management - Unit 3 - Housekeeping, Engineering & Security Operations
This Hotel Management unit covers the following topics:
- Housekeeping
- Organisation of Housekeeping Department
- Organization of a Security Department
- In-House Security Departments Versus Contracted
Hotel Management - Unit 4 - Hotel Food and Beverage Management
This Hotel Management unit covers the following topics:
- Managing Food and Beverage Operations
- Food and Beverage Operations
- Assessment of Market and Consumer Needs
- Comparison of Different Types of Menus
- Selecting a Computer System
Hotel Management - Unit 5 - Recruitment and Selection : Policy and Procedures
This Hotel Management unit covers the following topics:
- Recruitment and Selection
- Flexible Employees
- The Importance of Planning Ahead
- Describing the Ideal Recruit
- Attracting Candidates
- Selection Interviews
- New Employee Induction Programmes
Hotel Management - Unit 6 - Training and Development Procedures
This Hotel Management unit covers the following topics:
- Training and Development
- The Benefits of Training
- Identifying Training Needs
- Preparing Step-by-Step Procedures
- Steps in the Training Process
- Methods of Presentation
- Administering a Training Programme
Hotel Management - Unit 7 - Human Resources Management
This Hotel Management unit covers the following topics:
- Roles and Functions
- Selection
- Placement
- Time Office and Establishment Functions
- Establishment Functions
- Plus More
Hotel Management - Unit 8 - Dealing with Difficult Peoples
This Hotel Management unit covers the following topics:
- Understanding Conflicts and Its Types
- Different Stages of Conflict
- The Role of Communication in Conflict Resolution
- Conflict Management
Hotel Management - Unit 9 - Anger Management
This Hotel Management unit covers the following topics:
- The Assertiveness Formula
- Questioning Skills
- Basic Problem Solving Tools
- Creative Thinking Methods
- Force Field Analysis
- Other Ways of Managing Anger
Hotel Management - Unit 10- Stress Management
This Hotel Management unit covers the following topics:
- Understanding Stress
- Strategies to Manage stress
- Plus More
Hotel Management - Unit 11 - Crisis Management
This Hotel Management unit covers the following topics:
- Following a Crisis: Restoring Tourist Confidence
- Prepare A Crisis Management Plan
- Reviewing Security Systems
- Minimising Damage in a Crisis
- Plus more
Hotel Management - Unit 12 - Managing Time
This Hotel Management unit covers the following topics:
- Prioritising your Time
- Changing Our Perspective
- Setting Goals with SPIRIT
- Putting an End to Procrastination
- Managing Your Workload
Hotel Management - Unit 13- Transport Management
This Hotel Management unit covers the following topics:
- Changes in Transportation
- Transport Principles
- Comparing Different Forms of Land Travel
- Issues In Transport Management
- Transport and Environment
Hotel Management - Unit 14- Importance of Customer's Feedback
This Hotel Management unit covers the following topics:
- Barriers to Listening
- The Monitoring of Complaints and Compliments
- Self-Completion Questionnaires
- Measuring Customer Loyalty
- Plus more
Hotel Management - Unit 15 - Importance of Effective Communication
This Hotel Management unit covers the following topics:
- Developing a Communication Strategy
- Communicating Service to External Customers
- Training Material
Hotel Management - Unit 16 - Quality Management
This Hotel Management unit covers the following topics:
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Inspections and Quality Assurance
- Statutory Obligations
- Grading bands and conditions
Hotel Management - Unit 17 - Marketing and Advertising
This Hotel Management unit covers the following topics:
- The Hotel Market
- Primary and Secondary Levels of Demand
- The Hotel Product
Unit 18 - Managing Interdepartmental Communications
This Hotel Management unit covers the following topics:
- Marketing and Sales Department
- Housekeeping Department
- Food and Beverage Department
- Banquet Department
- Controller
Hotel Management - Unit 19 - Accounting in Hospitality
This Hotel Management unit covers the following topics:
- What is an Account?
- Types Of Accounts At The Front Desk
- Basic Principles of Accounting:
- Types Of Folios Used In Hotels
- Profit And Loss Accounts
