How to Handle Social Media Criticism Certification
How to Handle Social Media Criticism Certification
IBIS Consultancy Limited
Summary
- Completion Cert - Free
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Overview
About this course
How to Handle Social Media Criticism
Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company’s social media policy.
This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.
From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.
Certificates
Completion Cert
Digital certificate - Included
Description
What you will learn
You Will Learn:
- How to establish a solid social media policy
- How to respond at the correct time and in the correct manner
- The importance of honesty and compensation, in order to keep customers happy
- How to effectively deal with provocation and trolling
Benefits of this course
Benefits of Taking This Course
- You will improve your brand image and social media reputation
- You will increase your page interactions and customer engagements
- You will improve your product and service offerings through constructive feedback
- You will retain current customers and attract new ones
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.