ILM CERTIFIED Performance Management
Classroom based course with study materials, lecturer support and CPD Hours included
London Training For Excellence
Summary
- Tutor is available to students
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Overview
Description
Module 1 - Effective performance management
- Defining performance management
- HR processes which facilitate performance management
- Organisational objectives, team and individual performance
- Continuous organisational and individual improvement and development
- The benefits of developing an LTD organisation
- Defining an effective performance appraisal
Module 2 - Performance management tools
- Job descriptions aligned with organisational goals
- Developing key performance indicators and SMART objectives
- Giving and receiving feedback
- Gathering, reporting and using 360 degree feedback
- Creating a performance balanced scorecard
- Coaching for performance
- Managing stress
Module 3 - Conducting an effective performance appraisal
- Clarifying the purpose of a performance appraisal
- Preparing for, managing and following up performance appraisal meeting
- Career planning
- Personal development plans (PDP) and continuous professional development (CPD)
Module 4 - Managing poor performance
- Developing a positive manager / subordinate relationship
- Identifying poor performance and reasons behind it
- Dealing with poor performance
- Performance Improvement Plans (PIP)
- Managing conflict
- Using the organisation’s discipline policy
Module 5 - Benchmarking your organisation\'s performance
- The value of benchmarking against other organisations
- How to benchmark
- Acting to bring about positive change
- Evaluation of your organisation using the SWOT and PESTLE models
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