Introduction to Account Management
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
16 St. Mary's Street
EDINBURGH
Midlothian
EH11SU
United Kingdom
Boar Lane
Leeds
West Yorkshire
LS15NS
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth a surprising amount in revenue to your business.
The term"Customer Care" and "Customer Service" are often used - what do they really mean? Through a series of workshops and exercises, delegates are encouraged to consider their own buying processes in order to define what excellent customer care means to them and how these standards can be used as benchmarks for dealing with their own clients.
This Introduction to Account Management training course is available throughout the UK.
CPD Value 5.5 Hours
CPD Value 5.5 Hours
Course Locations
Introduction to Account Management London
Introduction to Account Management Manchester
Introduction to Account Management Nottingham
Introduction to Account Management Birmingham
Introduction to Account Management Bristol
Introduction to Account Management Edinburgh
Introduction to Account Management Leeds
CPD
Description
09:30 - 10:00 Coffee & Course Objectives
10:00 - 11:00 What is Customer Care and what is its value?
11:00 - 12:00 An Introspective Look at Current Practices
12:00 - 13:00 Managing Good Customer Care
13:00 - 14:00 Lunch
14:00 - 15:00 Setting Standards to Maintain and Increase Profits
15:00 - 16:30 Communication. Asking Questions and Listening
16:30 - 16:45 Summary & Action Plans Agreed
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.