ISO 20000 Internal Auditor Training

ISO 20000 Internal Auditor Overview

This ISO 20000 Internal Auditor certification course aims to develop a candidate's ability to complete an internal audit that matches up to the best practice guidelines of the standard. Throughout the training course, candidates will learn the full process of an internal audit from start to finish, covering planning, reporting, and taking action after the audit has been completed.

The aim of this ISO 20000 Internal Auditor training is to improve the processes within an organisation, enabling them to meet goals through, for example, the management of risk. Therefore, efficient auditing is pivotal for the success of a company, allowing for the ability to generate, implement, and maintain audit reports desirable qualities for an individual.

This ISO 20000 Internal Auditor course is the second part of the four stage ISO 20000 certification. The first part of this certification is the and the ISO 20000 Internal Auditor is preceded by the and . The completion of all four parts will result in a fully competent user of the ISO 20000 standard.

ISO 20000 Internal Auditor Outline

This training course consists of 10 modules, which will cover the following:

Module 1: Introduction to Audit

• Define auditing
• Types of Audit
  
  • Internal
  • External
• Audit Terminology

Module 2: Auditing Roles

• Auditor
• Auditee
• Audit team
• Guides and Observers
• Lead Auditor
• Audit Management

Module 3: Auditing Principles

• Maintaining confidentiality
• Independence
• Evidence-based approach
• Integrity
• Fair presentation of the audit reports
• Due to professional care

Module 4: Roles and Responsibilities of the Auditor

• Management of personnel
• Reporting
• Preparation checklists
• Scope of work
• Managing Audit Programme
• Communication at all levels of organisation

Module 5: Skills and Competencies of an Internal Auditor

• Personal Attributes
• Knowledge
• Skills
• Education and Experience

Module 6: Purpose of Internal Auditing

• Detection
• Protection
• Prevention

Module 7: Audit Procedures

• Initialise the report
• Prepare Activity
• Prepare plan
• Assigning the work to the team
• Preparing documents
• Conduct open meeting
• Prepare and distribute report
• Complete the audit
• Conduct a follow-up

Module 8: Audit Triangle

• Question
• Check
• Observe

Module 9: Audit Template/Work Documents

• Audit Requirements
• Audit Documents

Anybody who would like to learn how to audit internal ISO 20000 implementation efforts.

Who should attend?

This ISO 20000 Internal Auditor certification is designed for any individual who would like to develop their skills in internal auditing. This training course would be especially beneficial for:

• Managers (especially those in quality and production)
• Supervisors
• IT professionals
• Prospective auditors
• Individuals who would be responsible for implementing change

Prerequisites

There are no formal prerequisites for this ISO 20000 Internal Auditor training course. However, knowledge of the ISO 20000 Foundation training would be beneficial for candidates to ensure they fully understand the content of the course.