ITIL Foundation and Practitioner (Manchester)
Training Deals
Summary
Online
PO Booking
Telephone
E-Commerce
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Location & dates
Ardwick
MANCHESTER
Lancashire
M124JD
United Kingdom
Lever Street
MANCHESTER
Lancashire
M11FN
United Kingdom
Sackville Street
MANCHESTER
Lancashire
M13BB
United Kingdom
Princess Street
MANCHESTER
Lancashire
M16DE
United Kingdom
Overview
What is ITIL?
ITIL® (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.
ITIL® is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.
Certification
ITIL V3 Foundation
Description
ITIL® Foundation:
This ITIL® Foundation course will provide you with everything they need to pass the ITIL® Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL®, and prepare you for the exam, which is taken on the final day. Passing ITIL® Foundation will allow you to go on to achieve the higher levels of ITIL® qualification.
ITIL® Practitioner:
ITIL® Practitioner is a recently introduced ITIL® qualification designed to be the next step after ITIL® Foundation.
The qualification has been created in response to requests for guidance on the practical implementation of ITIL®; while ITIL® Foundation addresses the fundamentals of ITIL®, it does not cover how to apply these basics. This is where ITIL® Practitioner comes in.
This part of the course builds on foundational ITIL® knowledge by providing the required knowledge to implement the ITIL® framework effectively.
Course Benefits
- Worth three credits towards the ITIL® Expert qualification
- Build on previous knowledge gained from ITIL® Foundation
- Enhance your IT Service Management career prospects
- Learn how to effectively implement IT Service Management
- Understand how to use the CSI approach to ITSM
The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Who is this course for?
Someone looking to get into IT Service management
Requirements
ITIL® Foundation:
- We recommend you read 'An Introductory Overview of ITIL® V3'
- This will be provided as a PDF document.
- PrerequisitesITIL® Foundation:
- This course is open to everyone and there are no prerequisites.
- You will also need to purchase the official ITIL® Practitioner Guidance Book by Axelos
Career path
IT Helpdesk, IT Service professionals, Technical IT Specialists
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.