Customer Care - Incoming and Outgoing Calls
Practical Training for Professionals
- 12 enquiries
- Classroom - Birmingham
- 1 day · Part-time
- 6 CPD points
This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They
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