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  • How to say 'No' and retain Customer Satisfaction

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive way. This How to say 'No' and …
    £516
  • How to Write Winning Tenders

    Practical Training for Professionals
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    Many organisations seek suppliers by requesting tenders or proposals. The challenge for a business is to submit a tender or proposal that emphasises their strengths and added-value benefits, and differentiates them from other applicants. This one-day course will provide partici …
    £516
  • Project Management Masterclass - Half Day (am)

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    This half-day course is designed for those who are increasingly undertaking project work in their job roles and have had no basic training in the important and necessary steps required to ensure the development of the project. Delegates are invited to bring with them a curren …
    £300
  • Interpreting Financial Statements

    Practical Training for Professionals
    • 25 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    The aim of this one-day course is to provide a practical introduction to financial statements with an emphasis on relevant interpretation and evaluation techniques. It is intended for professionals who have little or no training in finance and who use company accounts and publi …
    £576
  • Introduction to Account Management

    Practical Training for Professionals
    • 27 enquiries
    • Classroom - Bristol
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and …
    £516
  • Managing Difficult Staffing Situations

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 55 CPD points
    • Tutor support
    Managing Difficult Staffing Situations - Overview This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems w …
    £576
  • Managing Effective Meetings

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing Effective Meetings - Overview Managing effective meetings. All too often time and effort is wasted by calling and attending meetings which are not well prepared, have no clear purpose and where attendees fail to participate in making decisions. This course aims to as …
    £576
  • Managing High Performance Teams - Half Day (pm)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    Managing High Performance Teams - Half Day (pm) - Overview This Managing High Performance Teams course will help delegates understand and appreciate how to get the most from their teams and be successful in a demanding market. It will highlight how to achieve objectives, opti …
    £220
  • Managing Major Accounts (2 day course)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 11 CPD points
    • Tutor support
    Managing Major Accounts (2 day course) - Overview This course has been designed to develop and refresh the range of skills and techniques needed to proactively manage (rather than react to) our existing clients needs and to turn high value, major clients into long-term busine …
    £960
  • Managing People on Projects

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    Managing People on Projects - Overview Effective people management, delegation skills, motivation skills, team management, influencing and communication skills, enable project managers to gain commitment from the project team to achieve the performance needed to successfully …
    £576
  • Managing Productive Meetings - Half Day (am)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    Managing Productive Meetings - Half Day (am) - Overview A common failure in most businesses is often attributed to poor and ineffective meetings. This course identifies the responsibilities of the manager to ensure all meetings are productive, attended by the relevant people …
    £220
  • Marketing Skills Masterclass - Half Day (am)

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    Marketing Skills Masterclass - Half Day (am) - Overview Top tips in the best practices in marketing are divulged. Delegates have an opportunity to discuss their marketing methods and strategies and gain advice and new ideas that will make them more effective and cost efficien …
    £220
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    Masterclass in Interpreting Financial Statements - Half Day (pm) - Overview The aim of this half-day course is to offer practical experience in reading financial statements enabling relevant interpretation and evaluation to enhance business decision-making. It is intended for …
    £220
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    This short course is designed to introduce delegates to the essential skills required for effective team management. The course defines the management function and outlines the desired characteristics and behaviours of effective business managers. It then introduces the skills …
    £220
    • 10 enquiries
    • Classroom - Bristol
    • Part-time
    • 3 CPD points
    • Tutor support
    Masterclass in Managing Your Time More Effectively - Half Day (pm) - Overview This half-day course is aimed at staff members at any level who wish to improve their performance by managing their time as effectively as possible. The ½ day format will introduce the essential ski …
    £220
  • The Roles and Responsibilities of a Director

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    This 1 day workshop style course identifies the particular legal, and other duties and responsibilities, that are implicitly conferred on a Director immediately upon their accepting the position. It will also consider the change in status and expectation of Directors compared t …
    £576
  • The Secrets of Low Cost Advertising

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This advertising and promotion course analyses cold calling, mail-shots, telephone prospecting, advertising, packaging and many more promotional ideas. Delegates discover the world of semiotic (the study of signs) deconstruction. Analysing promotional materials to look at deepe …
    £516
  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales r …
    £516
    • Classroom - Bristol
    • Part-time
    • 11 CPD points
    • Tutor support
    The course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and areas where the competition may be stronger. This interactive course uses role-plays and green-light thinking techniques to look for improvem …
    £960
  • Winning More Business on the Telephone

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sales enquiries to increase their conversion rates. This Winning More Business on the Telephone course is available throughout the UK. CPD V …
    £516
  • Winning the Budget You Need

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    • Tutor support
    All organisations have to prioritise who gets what from the budget process. This course aims to provide specific guidance on how to achieve the best possible budget for a business group, be they a department division or a full subsidiary of a company. This Winning the Budget …
    £576
  • Advanced Facilitation Skills - (2 Days)

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Bristol
    • Part-time
    • 11 CPD points
    Advanced Facilitation Skills - (2 Days) - Overview 2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The …
    £1,080
  • Advanced Facilitation Skills (1 Day)

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Advanced Facilitation Skills (1 Day) - Overview The modern manager is required to develop and apply a suite of problem solving, decision making and consensus building tools to harness the intelligence, creativity and energy of the people whose commitment is required if key bu …
    £540
  • Advanced Listening Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Advanced Listening Skills - Overview There are many reasons why people struggle to listen effectively. These include: Believing that the only way to put their point across is to talk more and increase the volume! Lacking the ability to concentrate. An inability to let go of a …
    £540
  • Advanced Presentation Skills

    Practical Training for Professionals
    • Classroom - Bristol
    • Part-time
    • 6 CPD points
    Advanced Presentation Skills - Overview The Advanced Presentation Skills course is an extremely practical course designed to take your existing skills a step further. The first part serves as a reminder of the fundamentals of successful presentations: good preparation, stro …
    £540

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