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54

Law Cpd courses in South East England

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    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...of the Care Act 2014 observe in practice Explore the delicate balance between safety and choice and controls for individuals Understand the law governing information-sharing. This safeguarding adult at risk course is ideal for individuals who are new to working within a care home, home …
    £150
    • Classroom - Southall
    • Part-time or full-time
    • 1 CPD point
    • Tutor support
    Great service
    ...information of the way to practice them in reality. Who should attend The body of workers working in social care, health, housing, children's services, voluntary organisations, organisations providing care and support, local authorities and members of the community. What you will learn …
    £150
    • Classroom - Southall
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    Great service
    ...care, health, housing and related services. What you will learn Recognize how the responsibilities and duties of the Care Act 2014 observe in practice Explore the delicate balance between safety and choice and controls for individuals Understand the law governing information-sharing. …
    £35
  • More Advanced Selling Skills

    Practical Training for Professionals
    • Classroom - City of London
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Skills - Benefits Understanding why customers don't buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving qualification The ability to handle objections and achieving excellent customer care …
    £516
    • 33 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...Advanced Customer Service for the Tourism, Leisure and Hospitality Industry - Overview An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. CPD Value 5.5 Hours Advanced Customer Service …
    £468
  • Advanced Negotiation Skills

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...stretch your wings. This course suits Anyone who has to negotiate effectively, in internal one-to-one or Team situations or external Client or Customer meetings at an advanced level. It will also benefit those responsible for developing the negotiation skills in others in their Teams or …
    £468
  • Advanced Selling Skills (2 day course)

    Practical Training for Professionals
    • 11 enquiries
    • Classroom - City of London
    • Part-time
    • 11 CPD points
    ...14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed Advanced Selling Skills (2 day course) - Benefits The ability to identify your strengths and weaknesses Understand why customers don't buy How and when …
    £870
  • Advanced Telephone Prospecting

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving …
    £468
  • Brand Building with the Public

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...interacting with staff from their company a memorable one.) 14:30 - 16:00 Role Plays (Groups take it in turns to play company representative, customer and observer. All will have a turn in each role and small groups will report back to the large group.) 16:00 - 16:30 Best Practice in …
    £516
  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training …
    £516
  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customer\'s motivation Overcoming customers' objections to the price Individual sales issues discussed and resolved …
    £516
  • Closing The Sale & Dealing With Objections

    Practical Training for Professionals
    • 15 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    ...Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding the customers motivation Overcoming customers objections to the price Individual sales issues discussed and resolved …
    £516
  • Communication Skills

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    Communication Skills - Overview This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships. This Communication …
    £576
  • Consultative Selling

    Practical Training for Professionals
    • 13 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    Consultative Selling - Overview This course is for those who sell ideas, products and services and who want to develop a selling style where the emphasis is on developing the concept of sales conversations together with long term, stable future business relationships …
    £516
  • Selling Skills for Exhibitions

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...leads post the exhibition (Using A Prospect System Effectively. Delegates learn how to systematically keep in touch with both customers and potential customers.) 16:30 - 16:45 Summary & Action Plans Agreed …
    £516
  • Success in Leadership & Motivation Skills

    Practical Training for Professionals
    • 21 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...5 Hours 9.30-10.00: Coffee and Intro. What are the essential skills of a brilliant manager? 10.00-10.30: The importance of setting customer-focused objectives. 10.30-11.15: Leadership models. What can we learn from them and how to apply them to our business. Motivation the …
    £576
  • Introduction to Buying

    Practical Training for Professionals
    • 19 enquiries
    • Classroom - City of London
    • Full-time
    • 6 CPD points
    • Tutor support
    ...Communication Skills (The clues that point to the integrity of the seller. What skills can be implemented to drive down price or increase service levels) 11:00 - 11:15 Coffee Break 11.15 - 12:15 Negotiation Skills (A look at techniques that can improve the relationship between strategic …
    £576
  • Introduction to Quality Management

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...measuring performance; listening to the customer; benchmarking) 15:00 - 15:15 Tea 15.15 - 16:15 Involving and motivating staff (Inducting new staff; staff development; feedback to staff; involvement in the quality process; hearing from the customer; appraisal and managing poor performance) …
    £576
    • 12 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...11:00 What do we need to do to identify our marketplace and then promote our products and services? Too often we do not focus on profiling our market and identifying exactly who our potential customer is. We need to really focus on who they are, what they do, the literature they read, …
    £960
  • Investor and Entrepreneur Skills

    Practical Training for Professionals
    • 10 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Fast" 14:15 - 15:00 The 20 Golden Rules 15:00 - 15:30 Reducing Risk, Increasing Returns 15:30 - 16:00 Branding to Increase Value and Customers. 16:00 - 16:30 Grooming to Increase Profitability and Marketability. 16:30 Summary & Action Plans Agreed Investor and Entrepreneur …
    £576
  • Management Skills - How to Survive and Thrive

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...potentially talk themselves into recession. The real challenge is to optimise the use of major assets (people) colleagues, employees, suppliers, customers and all other contacts. The day will examine how to get the most out of others to ensure all opportunities are maximised and all risks are …
    £576
  • Customer Care - Incoming and Outgoing Calls

    Practical Training for Professionals
    • 12 enquiries
    • Classroom - City of London
    • 1 day · Part-time
    • 6 CPD points
    ...5 Hours Course Locations Customer Care - Incoming and Outgoing Calls London Customer Care - Incoming and Outgoing Calls Manchester Customer Care - Incoming and Outgoing Calls Nottingham Customer Care - Incoming and Outgoing Calls Birmingham Customer Care - Incoming and Outgoing …
    £468
  • Customer Excellence for Finance Staff

    Practical Training for Professionals
    • Classroom - City of London
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Staff London Customer Excellence for Finance Staff Manchester Customer Excellence for Finance Staff Nottingham Customer Excellence for Finance Staff Birmingham Customer Excellence for Finance Staff Bristol Customer Excellence for Finance Staff Edinburgh Customer Excellence for Finance …
    £516
  • Negotiating to a Satisfactory Close

    Practical Training for Professionals
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    ...getting a sale but also maximising profit.) 11:45 - 12:15 Reasons To Listen (This module concentrates on keeping quiet and letting the customer do the talking.) 12:15 - 12:45 Closing Questions (21 types of closes are studied including the barter close which stresses the importance …
    £516
  • Negotiation Skills for Buyers

    Practical Training for Professionals
    • 14 enquiries
    • Classroom - City of London
    • Part-time
    • 6 CPD points
    • Tutor support
    This course helps buyers negotiate better with suppliers and internal customers. The basics of negotiation is covered and tailored to that of the needs of buyers. CPD Value 5.5 Hours Course Locations Negotiation Skills for Buyers London Negotiation Skills for …
    £516

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